Customer Service Representative - Part Time As Needed Patient Registration

RCM Holdco; Jacksonville (FL); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Growth opportunities

Team environment

Healthcare experience

Flexible shifts

Meaningful work

Job summary

R1 in Jacksonville, FL, is seeking a Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast, compassionate access to care.

You will work across multiple systems, assist with check-in, handle insurance questions, and support care teams to keep patient flow smooth while upholding accuracy and empathy.

Qualifications

• High school diploma or GED required.
• Background check, drug test and vaccination may be required.
• Experience in patient access or front desk is a plus.

Responsibilities

• Register patients across multiple systems accurately and efficiently.
• Answer phones and collect patient information quickly.
• Assist with insurance verification and co-pays when applicable.
• Support smooth patient flow by coordinating with care teams.
• Provide compassionate, patient-centered service during stressful moments.

Skills

Exceptional customer service

Strong communication

Multitask & prioritization

Professional under pressure

Experience with patient access

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Location

Location: Ascension St Vincent's Southside

Shift

Shift: PRN- part time, work as needed. This position does not have a set schedule and shifts will be vary depending on coverage needs. Open availability is required for as needed shifts - must have day, evening, and overnight availability. Holiday and weekend availability is required. Shifts will range between 8-12 hours - must have availability to work up to 12 hour shifts. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. All shift requirements will need to be met in order to be considered.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative - Patient Registration you will be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care .

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What You'll Do

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We’re Looking For

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job

Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working