Part Time As Needed Customer Service Representative

RCM Holdco; Austin (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

R1 is seeking a Part Time Patient Registration Representative to be the first touchpoint for patients, handling check-ins, phones, and data entry in a hospital setting. You will work across systems to ensure fast, accurate access to care while remaining compassionate and professional.

The role emphasizes collaboration with nurses and care teams, emphasis on patient experience, and opportunities to grow within the revenue cycle and hospital operations.

Qualifications

• Exceptional customer service experience is expected.
• Strong communication and interpersonal skills are required.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable shifting priorities based on patient needs.
• Experience with patient access or front desk is a plus, not required.

Responsibilities

• Serve as the first point of contact for patients, handling phone calls and computer-based check-ins across multiple systems.
• Register patients quickly while gathering accurate information and ensuring access to care.
• Assist with cost estimates and insurance details when applicable, and coordinate with care teams to ensure smooth patient flow.
• Maintain composure and empathy with patients who may be anxious or stressed.
• Support onboarding and training as part of a growth-focused healthcare career.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Location: Ascension Dell Children's Medical Center North

Schedule: Part-time PRN (as needed), minimum 48 hours a month, 24 hours on call

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative - Patient Registration you will be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care .

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We're Looking For:

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunityforgrowth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

• Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long‑term career growth.
• Fast‑Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment : We're invested in your professional journey. You'll stay wrapped around teammates who have your back and leaders who want to see you succeed.

Part Time Patient Registration Representative

Location:

Shift Hours: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

What you’ll do:

Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with