Part-Time Airport Customer Service Agent – Travel Perks

American Airlines; Seattle (WA); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee discounts

Job summary

American Airlines is seeking a Part Time Customer Service Agent at the Seattle-Tacoma International Airport. You will greet customers, issue tickets, check in passengers, and coordinate with teams to ensure smooth airport operations.

The role emphasizes customer service excellence and adherence to airline guidelines. The position may require working on-site at the Seattle airport, with potential overtime and union-related requirements.

Qualifications

• High school diploma or GED or international equivalent.
• Bilingual language skills required in some locations.
• Applicable valid driver's license as required by local authorities.
• FAA background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
• Must be authorized to work in the U.S.

Responsibilities

• Issue, reissue and refund passenger tickets.
• Book, ticket and confirm flight reservations.
• Rebook passengers on oversold flights and during irregular operations.
• Check-in passengers and assign seats; issue upgrades.
• Coordinate with contractors for passenger hotel, meals and transportation; activations.

Skills

Customer service

Bilingual (some locations)

Education

High school diploma or GED

Tools

Sabre / Passenger Service System

Job description

American Airlines is seeking a Part Time Customer Service Agent at the Seattle-Tacoma International Airport. You will greet customers, issue tickets, check in passengers, and coordinate with teams to ensure smooth airport operations.

The role emphasizes customer service excellence and adherence to airline guidelines. The position may require working on-site at the Seattle airport, with potential overtime and union-related requirements.