Part Time - 911 Dispatcher

City of Lancaster, Texas; Lancaster (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

The City of Lancaster, Texas, is seeking a Dispatch Operator to receive and dispatch emergency calls for police, fire, and ambulance services. This role requires effective communication skills and the ability to coordinate responses to various emergency situations.

Ideal candidates should have a High School Diploma or GED and at least one year of experience in a clerical environment. Certification and a valid class C driver’s license are required. CPR certification must be obtained within six months.

Qualifications

• High school diploma or GED is required.
• One year of clerical or related experience.
• Thirty semester hours of college credit may substitute for required experience.
• TCOLE Operator’s Certification preferred but not required.

Responsibilities

• Receives and screens incoming calls for emergency services.
• Coordinates police, fire, ambulance, and other emergency requests.
• Monitors silent alarm systems and other security systems.
• Transmits and receives messages between divisions and agencies.

Skills

Communication skills

Problem-solving

Computer operation

Customer service

Education

High School Diploma or GED

Job description

Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties:

• Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
• Questions callers to determine location and seriousness of emergency and response needed.
• Enters information into computer-aided dispatch system.
• Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remote units.
• Provides pre-arrival instructions to caller, including CPR.
• Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
• Relays information between hospital staff and emergency medical technicians at site or in ambulance.
• Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
• Transmits and receives messages between divisions of own agency and other law enforcement agencies.
• Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
• Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
• Enters, updates, and retrieves information from a variety of computer systems.
• Answers or forwards non-emergency requests for assistance.
• Tests communications and alarm equipment and backup systems to ensure serviceability.

Supervisory Responsibilities

This job has no supervisory responsibilities.

High School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience. Thirty (30) semester hours of college credit may substitute for one year of required experience. TCOLE Operator’s Certification preferred but not required. A valid class C driver’s license with a clean driving record is a requirement of this position. CPR Certification - Must be able to be obtained within 6 months.