PARKS, HERITAGE,&TOURISM INTERPRETER II

State of Arkansas; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

Historic Arkansas Museum seeks a School Programs Coordinator to develop and run school programs, schedule groups, process reservations and invoices, and supervise part-time staff. The role includes greeting visitors, staffing the reception desk, and giving guided tours. Some weekends and evenings are required.

The coordinator will collaborate with educators, promote heritage tourism, and help maintain accurate program records and reports for fiscal oversight.

Qualifications

• Strong verbal and written communication skills for engaging diverse audiences.
• Ability to translate complex topics into engaging content.
• Knowledge of interpretive methods and heritage tourism principles.
• Ability to develop age-appropriate educational programs.
• Creativity in program design and interactive learning.

Responsibilities

• Design and present educational programs, guided tours, and interactive exhibits focused on Arkansas’s natural and cultural heritage.
• Engage visitors of all ages through storytelling, demonstrations, and hands-on activities.
• Conduct special events, living history programs, and nature walks to enhance visitor experiences.
• Provide exceptional customer service by answering visitor inquiries and offering recommendations.
• Collaborate with educators and community organizations to promote heritage tourism and outdoor education.
• Assist in historical and environmental research to ensure program accuracy and authenticity.
• Work with conservation staff to promote and protect natural and cultural resources.
• Participate in historical reenactments, artifact preservation, and environmental stewardship projects.
• Maintain interpretive tools, props, and presentation materials.
• Keep records of program attendance, visitor feedback, and outreach efforts.

Skills

Verbal communication

Written communication

Audience engagement

Storytelling

Program design

Research skills

Education outreach

Collaborative skills

Time management

Job description

This position serves as the School Programs Coordinator for the Historic Arkansas Museum education department. This position oversees the development and execution of educational programming for school-aged children. This role also schedules school groups, homeschool groups, adult tour groups and loan boxes, including taking reservations, producing confirmation letters, creating staff schedules, producing reports, issuing invoices, making deposits of admissions, and maintaining books to the satisfaction of the fiscal manager and state auditors. This position is also responsible for supervising part-time education staff, assisting with other museum programs, regularly staffing the reception desk, and giving guided tours. The person hired must be able to work some weekends (including Sundays) and evenings.

Position Information

Job Series: Parks – Career Path

Classification: Parks, Heritage, and Tourism Interpreter II

Class Code: RPA23P

Pay Grade: SGS05

Salary Range: $47,397- $70,148

Job Summary

The Parks, Heritage, and Tourism Interpreter II is responsible for developing and conducting engaging interpretive programs that educate and inspire visitors about Arkansas’s natural, cultural, and historical resources. This position plays a key role in public outreach, program development, and resource preservation, working within state parks, historic sites, and other heritage locations.

Primary Responsibilities

Design and present educational programs, guided tours, and interactive exhibits focused on Arkansas’s natural and cultural heritage.

Engage visitors of all ages through storytelling, demonstrations, and hands-on activities.

Conduct special events, living history programs, and nature walks to enhance visitor experiences.

Provide exceptional customer service by answering visitor inquiries and offering recommendations.

Collaborate with educators and community organizations to promote heritage tourism and outdoor education.

Assist in historical and environmental research to ensure program accuracy and authenticity.

Work with conservation staff to promote and protect natural and cultural resources.

Participate in historical reenactments, artifact preservation, and environmental stewardship projects.

Maintain interpretive tools, props, and presentation materials.

Keep records of program attendance, visitor feedback, and outreach efforts.

Knowledge And Skills

Strong verbal and written communication skills for engaging diverse audiences.

Ability to translate complex historical or environmental topics into engaging and accessible content.

Knowledge of interpretive methods, heritage tourism, and environmental education principles.

Ability to develop and deliver age-appropriate educational programs.

Creativity in program design, storytelling, and interactive learning techniques.

Strong problem-solving skills and ability to handle guest inquiries and concerns.

Experience working with diverse audiences, including children, families, and school groups.

Strong attention to detail and ability to conduct historical, cultural, or ecological research.

Time management skills to balance programming, administrative tasks, and visitor interactions.

Minimum Qualifications

At least two years of experience in interpretive programming, environmental education, museums, education, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.