Parking & Transportation Supervisor

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Ally Health benefit

401(k) discretionary match

Sick time accrual

Job summary

The Summit at Snoqualmie, located an hour from Seattle at the junction of the Pacific Crest Trail and Interstate 90, seeks a Parking & Transportation Supervisor to oversee paid parking, lot operations, and frontline transportation teams in a fast-paced outdoor setting.

The role emphasizes enforcing policies, coordinating across departments, and delivering a safe, guest-centric experience with a focus on efficiency and revenue accuracy.

Qualifications

• Strong communication and interpersonal skills to lead a team.
• Ability to work outdoors in all weather conditions.
• Capable of enforcing rules professionally and calmly.
• Excellent time management and record-keeping.
• Ability to work independently and in cross-functional teams.
• Willing to work evenings, weekends, holidays, and peak periods.

Responsibilities

• Assist in implementing technology, processes, and improvements to enhance efficiency, safety, and guest experience.
• Participate in operational planning for events, peak seasons, and inclement weather response, collaborating with other departments on large events and high-volume days.
• Respond to guest inquiries and handle escalated concerns or service issues with professionalism and diplomacy.
• Assist in developing staff and coordinating with Security, Transportation, and Guest Services during peak periods.

Skills

Strong communication

Leadership

Outdoor work

Guest issue resolution

Time management

Valid driver’s license

Job description

Overview

The Parking & Transportation Supervisor is responsible for overseeing the day-to-day operations of all parking and transportation areas, including paid parking, lot operations, and enforcement, to ensure daily set-up and operations are efficient, safe, and enhance the guest arrival experience. This position leads parking enforcement, parking support, and frontline transportation team members, while managing parking systems and equipment, enforcing policies, streamlining communication across teams, and supporting accurate revenue collection. The supervisor plays a key role in maintaining a positive guest experience while upholding parking and transportation standards and ensuring operational effectiveness. The ideal candidate is organized, guest-focused, and capable of supervising front-line staff in a fast-paced, outdoor environment.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Responsibilities

Long Term Thinking

• Assist in the implementation of technology, process, and operational improvements to enhance efficiency, safety, and guest experience.
• Participate in operational planning for events, peak seasons, and inclement weather response, collaborating with other departments (Security, Transportation, Guest Services) on large events and high-volume days.

Excellence in Execution

• Assist in the implementation of technology, process, and operational improvements to enhance efficiency, safety, and guest experience.
• Participate in operational planning for events, peak seasons, and inclement weather response, collaborating with other departments (Security, Transportation, Guest Services) on large events and high-volume days.

Attitude is Everything

• Respond to guest inquiries and handle escalated concerns or service issues with professionalism, diplomacy, and a solution-focused approach.

Develop Great People

• Assist in the implementation of technology, process, and operational improvements to enhance efficiency, safety, and guest experience.
• Participate in operational planning for events, peak seasons, and inclement weather response, collaborating with other departments (Security, Transportation, Guest Services) on large events and high-volume days.

Serve First

• Respond to guest inquiries and handle escalated concerns or service issues with professionalism, diplomacy, and a solution-focused approach.

Qualifications

Required

• Strong communication and interpersonal skills with the ability to lead, motivate, and support a team.
• Ability to work outdoors in all weather conditions and stand/walk for long periods in a fast-paced environment.
• Ability to handle guest issues calmly and effectively, and comfortable enforcing rules and policies respectfully and professionally.
• Strong attention to detail, time management, and record-keeping.
• Ability to work independently and as part of a cross-functional team.
• Availability to work varied shifts including evenings, weekends, holidays, and peak operational periods.
• Valid driver's license with a clean driving record.
• Must be at least 21 years of age.
• Must be able to pass a background check in accordance with company policy.

Preferred

• Familiarity with point-of-sale (POS) systems, mobile payment technology, parking technology, or access control systems is preferred.

Join our team and enjoy The Summit Experience!

Wage and Benefit Info

The wage range for this positions is: from $24.00 to $27.00/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Full Time individuals may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.