Parking Supervisor

City of San Antonio; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

City of San Antonio is seeking a Shift Supervisor for City Facility Ambassadors to oversee a work shift and manage daily money collections at parking facilities in Center City. You will schedule staff, supervise and train employees, resolve customer issues, and ensure safe, orderly operation of parking areas.

The role requires strong communication and audit capabilities, plus willingness to work a rotating schedule including evenings, weekends, and holidays.

Qualifications

• Experience supervising staff in a customer service setting.
• Knowledge of cash handling and reporting.
• Experience auditing vehicle access systems.
• Familiar with parking operations.
• Ability to communicate clearly and listen to customers.

Responsibilities

• Prepare shift work and assign staff.
• Supervise, train, and evaluate employees.
• Prepare daily cash collection reports.
• Address customer concerns and conflicts.
• Coordinate opening/closing of parking facilities.
• Inspect facilities for safety and upkeep.
• Prepare activity reports for the shift.
• Oversee work area maintenance.
• Perform related duties as required.

Skills

Parking operations

Supervision

Cash handling

Scheduling

Customer service

Communication

Auditing

Job description

Job Summary

Under direction, is responsible for performing supervisory duties over an assigned work shift of City Facility Ambassadors. This position is also responsible for overseeing the daily collections of large amounts of money. Exercises direct supervision over assigned staff.

Work Location

Center City Development & Operations - 400 N. St. Mary's, Suite 100, San Antonio, TX (78205)

Work Hours

4-week rotational schedule consisting of mornings, afternoons, evenings, weekends, and holidays.

Essential Job Functions

• Prepares shift work, and schedules assignments for City Facility Ambassadors.
• Supervises, trains, and evaluates assigned employees.
• Prepares daily collection report for money collected; may conduct audits and account for all vehicles entering/exiting parking facilities.
• Resolves customer complaints and conflicts, often speaking with and carefully listening to them to address their concerns.
• Makes periodic inspections to ensure proper employee performance and communicates using a two-way radio when needed.
• Coordinates the opening and closing of parking lots.
• Spot checks upkeep of parking facility and reports problems.
• Prepares written activity reports on assigned shift.
• Supervises the maintenance of work areas to ensure safe and efficient place.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• One (1) year of supervisory or lead worker experience in a customer service-related field.
• Valid Class 'C' Texas Driver's License.

Preferred Qualifications

• Ability to operate small hand tools.
• Experience working with parking access and revenue control systems.
• Experience using MS Word, Excel, and Outlook
• Experience supervising multiple locations at once.
• Ability to set and manage team expectations.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, And Abilities

• Knowledge of parking operations, procedures and techniques.
• Knowledge of basic principles and practices of supervision, training, and personnel management.
• Knowledge of cash handling and reporting procedures.
• Knowledge of basic accounting procedures and methods.
• Knowledge of employee scheduling procedures and techniques.
• Knowledge of vehicle operation safety procedures and techniques.
• Knowledge of safety procedures, practices and techniques.
• Knowledge of complaints handling procedures and techniques.
• Ability to supervise employees involved in cash handling.
• Ability to communicate clearly and effectively.
• Ability to deal with sensitive and stressful situations.
• Ability to operate a personal computer and a word processor.
• Ability to perform all physical requirements of the position with or without accommodations.
• Working conditions are indoor and outdoor with frequent exposure to temperature variations, dust and fumes.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01 Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02 Are you a veteran or active member of the armed forces?

• Yes
• No

03 Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04 What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05 How many years of supervisory or lead worker experience in a customer service-related field do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

06 Do you have a valid Driver's License?

• Yes
• No

07 How many years of experience do you have with processing payments and managing monetary transactions?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

08 How many years of experience do you have working with parking access and revenue control systems?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

09 Select any of the following Microsoft Office applications that you have professional experience with.

• Access
• Excel
• Outlook
• PowerPoint
• Publisher
• Teams
• Visio
• Word
• None of the above

10 Select any of the following shifts you are able and willing to work:

• Days
• Evenings
• Weekends
• Holidays
• On-call
• Overnight
• After-hours
• Rotating work schedules
• Alternate work schedules
• Adjusted work schedules

11 Describe the parking equipment and software you have used in previous roles. Include where you gained this experience and outline your responsibilities. If you do not have any relevant experience, please respond with "N/A".

12 Describe a situation in which you coached an employee to improve their performance. What challenge did they face, and what actions did you take to support their development? If you do not have experience coaching employees, please respond with "N/A"/

13 Parking staff typically interact with customers only when an issue occurs. Describe the strategies you use to train and motivate your team to provide proactive, high-quality service that prevents problems before they arise. If you do not have experience training staff on customer service, please respond with "N/A".

14 Given that staff rotate on a four-week schedule and may work under several supervisors within a month, please describe how you collaborate with fellow supervisors to ensure consistent enforcement of rules and uniform customer-service standards across all shifts.

15 I acknowledge that this position is considered to be a primary driving position and I will be subject to random drug and alcohol testing as defined in AD 4.3, Alcohol and Controlled Substance Testing and AD 4.8, Driver Safety Program. I further understand that the City of San Antonio has a zero-tolerance policy for which termination of employment will result for positive drug or alcohol test results.

• I agree.

16 I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at [e-mail] or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.
• Required Question