Parking Site Operations Manager

Salón Večná kráska; Tempe (AZ); Sur place; USD 56 000 - 68 000; Plein temps

Résumé du poste

ABM Industries in Tempe, AZ is seeking a Parking Site Manager to lead daily operations across multiple sites. You will supervise staff, ensure compliance with contract requirements, and drive service quality through cost controls and proactive planning.

You will coordinate with the Project Manager, respond to client inquiries, and promote additional services to enhance customer satisfaction and retention. This role requires strong organizational skills and a proactive service mindset.

Qualifications

• Bilingual (Spanish/English) a plus.
• 1-2 years of Supervisor experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA required processes.
• Intermediate level of Microsoft programs.
• Valid State Driver's License for business travel.
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.

Responsabilités

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.

Connaissances

Bilingual Spanish/English

Customer service

Communication skills

MS Office proficiency

Time management

Outils

MS Office Suite

Description du poste

ABM Industries in Tempe, AZ is seeking a Parking Site Manager to lead daily operations across multiple sites. You will supervise staff, ensure compliance with contract requirements, and drive service quality through cost controls and proactive planning.

You will coordinate with the Project Manager, respond to client inquiries, and promote additional services to enhance customer satisfaction and retention. This role requires strong organizational skills and a proactive service mindset.