Parking Services Specialist

Starshopper; Fayetteville (AR); On-site; USD 40,000 - 44,000; Full time

Job summary

University of Arkansas in Fayetteville is seeking a Parking Services Specialist to be the primary contact for customers seeking parking services. You will respond to inquiries, resolve issues, process permits, payments, and appeals, and provide accurate information on university parking policies.

The role requires professionalism, sound judgment, and effective conflict resolution in high-stress situations, plus maintaining records and supporting daily operations while adhering to state and

Qualifications

• Minimum of a High School Diploma or equivalent.
• At least 1 year of customer service experience required.
• Preferred: 3+ years in collections and 2+ years of cashier experience. Proficiency in Spanish and English.

Responsibilities

• Serve as the primary point of contact for customers seeking parking services.
• Respond to inquiries, resolve issues, process permits, payments and appeals.
• Maintain customer records and support daily Parking Services operations.

Skills

Customer service

Spanish

English

Education

High School Diploma or equivalent

Job description

Closing Date: 08/26/2026

Type of Position: Customer Service

Workstudy Position: No

Job Type: Regular

Sponsorship Available: No

Institution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

Department: Collections

Department's Website: https://parking.uark.edu

Summary of Job Duties:

The Parking Services Specialist serves as the primary point of contact for customers seeking assistance with parking services. The position responds to inquiries, resolves parking issues, processes permits, payments, and appeals, and provides accurate information regarding university parking policies. The incumbent must exercise sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations. The position also maintains customer records, processes financial transactions, and supports daily Parking Services operations to ensure accurate and efficient service delivery. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• High School Diploma or equivalent
• At least one (1) year of customer service experience

Preferred Qualifications:

• At least three (3) years of collection experience
• At least two (2) years of cashier experience
• Proficiency in Spanish and English

Knowledge, Skills & Abilities:

• Ability to exercise sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations
• Proficiency with computers and standard office software
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful interactions
• Ability to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain files

Additional Information:

Salary Information: 39930-43923

Required Documents to Apply: Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents: Proof of Veteran Status

Recruitment Contact Information: Troy Vela, Strategic Talent Acquisition Specialist, [e-mail]

Special Instructions to Applicants: please provide a copy of your valid driver's license

Pre-employment Screening Requirements:

Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity: Hearing, Sitting, Talking

Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Repetitive Motion

Occasional Physical Activity: N/A

Benefits Eligible: Yes