Parking Services Compliance Agent

City-of-Burlington,-Vermont; Burlington (VT); On-site; USD 50,000 - 56,000; Full time

Job summary

The City of Burlington, Vermont, seeks a Parking Enforcement Officer to patrol assigned areas, issue tickets for safety and equity violations, and coordinate towing when needed. The role also serves as a customer service representative for on- and off-street parking resources.

Qualified candidates will have a high school diploma, the ability to stay on their feet for long periods, and a demonstrated commitment to diversity and equity.

Qualifications

• High School Diploma or equivalent required.
• Must successfully pass data security certification and background investigation.
• Ability to stand and walk for long periods (7-12 hours).

Responsibilities

• Patrol assigned area and identify violations; issue tickets and coordinate towing when needed.
• Serve as ambassador for the City by assisting the community with parking resources.
• Respond to inquiries and provide information on parking services and regulations.
• Assist customers with self-service/self-pay equipment.
• Monitor phones, radios, cameras, and weather-related equipment.

Skills

Customer service

Communication

Public safety mindset

Equity and inclusion awareness

Education

High School Diploma or equivalent

Job description

This position is responsible for enforcing parking related ordinances in the City of Burlington, through a lens of safety and equity, by issuing tickets and coordinating the towing of vehicles that pose a safety risk or infringe on equitable parking opportunities. Additionally, this position acts as a customer service representative regarding parking services in City’s the on-street and off-street parking resources. This position includes providing information, assistance, and support to customers using the various parking payment platforms the City offers.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay Grade 11: $24.02 - $26.73 Hourly

Remote Tier 1: Zero (0) days remote/week

We current have three openings for the following shifts:

• Tuesday through Saturday, from 9am to 5pm,
• Sunday through Thursday from 9am to 5pm and,
• Tuesday, Wednesday and Thursday from 3pm to 11pm, and Friday and Saturday from 1pm to 9pm

• Patrol assigned area/route and identify vehicles parked in violation of posted safety regulations (hydrants, here to corner, blocked driveways, un-registered, etc.) and/or equity regulations (meters, handicapped, abandoned, scoff, etc.), issue tickets and, as necessary, coordinate vehicle towing with the Parking Services Coordinator.
• Serve as ambassador for the City of Burlington by actively engaging with and providing assistance to the community related to parking, including directing vehicles to alternate parking resources when necessary. Respond to questions and inquiries from the general public, and provide information regarding parking services, regulations, procedures, directions, etc. in a professional manner.
• Relay complaints received the Parking Services Coordinator.
• During parking bans work with towing services and other City departments to remove vehicles as necessary to ensure expeditious and effective street cleaning and plowing operations.
• Assist customers with the use of self-service/self-pay equipment.
• Remain informed of special events and attractions in the Chittenden County area.
• Monitor phones, radios, surveillance cameras, door alarms, and weather-related equipment as directed.
• Monitor garage environment and report unusual events or hazardous conditions to supervisor or security.
• Monitor and count parked vehicles.
• Maintain accurate records of work activities in accordance with policies and procedures.
• Provide administrative support to Parking Services Coordinator as needed.
• Respond to subpoena to testify in court as needed.
• Conduct Vehicle Inspection Number certification as needed.
• Provide assistance to police officers as requested.

Non-Essential Job Functions

• Assist with training new staff as needed.
• Perform other duties as required.

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• High School Diploma or equivalent required.
• Valid Driver’s License preferred.
• Must have no prior felony or misdemeanor convictions.
• Must successfully pass a data security certification and background investigation (including fingerprinting).
• Must be able to walk and remain standing for long periods of time, (7-12 hours per day.)
• Ability to maintain a professional appearance at all times and adhere to the City uniform policy.
• Ability to hold and operate two-way radio and/or cell phone required.
• Ability to work in all weather conditions, required.
• Ability to work evenings, overnight, holidays and weekends, required.

• Ability to communicate effectively both verbally, required and in writing, preferred.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies, required.
• Ability to interact with co-workers and public in a professional and courteous manner, required.
• Ability to deal with stressful and confrontational customers in a professional manner, required.

Promoting a culture that reveres diversity and equity.

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [e-mail].