Community Service Officer

Burlington Electric Department; Burlington (VT); On-site; USD 41,038 - 45,736; Full time

Job summary

The City of Burlington is seeking a Police Support Specialist to perform field and clerical duties in support of police operations. The role involves shift work including evenings and weekends, frontline customer service at the desk, fingerprinting for background checks, light vehicle operation, and data entry.

Candidates must meet CJIS requirements, pass a background check, and have a high school diploma. A valid driver’s license is required and the position is on-site.)

Qualifications

• High School diploma or equivalent.
• Must be eighteen (18) years of age.
• Must pass CJIS standards within six months of hire.
• Must pass written exam, panel interview, MMPI, and background check.

Responsibilities

• Performs shift work in a rotation of days, evenings, and nights, including weekends.
• Performs routine technical/administrative tasks in support of police operations.
• Operates a motor vehicle to support department activities.
• Front desk duties: greet visitors, direct to offices, answer calls, relay messages.
• Take fingerprints for background checks by appointment.
• Enforce parking and animal regulations and perform traffic control as directed.
• Assist officers with crash scenes, tow coordination, subpoenas, and court paperwork.
• Perform data entry and other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Valid driver’s license

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

General Purpose

This position is responsible for performing a variety of fieldwork in support of basic police operations and functions.

Union Affiliation

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay Grade 15

Pay Grade 15: $29.79 - $33.20 Hourly

Remote Tier 1

Remote Tier 1: Zero (0) days remote/month

Essential Job Functions

• Performs shift work in a rotation of days, evenings, and nights, including weekends.
• Performs a variety of routine technical, administrative work in support of law enforcement activities.
• Works under the close supervision of the shift Officer in Charge.
• Operates a motor vehicle to assist in carrying out the business of the department and the City.
• Performs front desk duties, including but not limited to receiving visitors to the Police Department, directing persons to the appropriate office, answering and directing phone calls, and relaying messages to field police personnel via radio.
• Conduct Vehicle Identification Number verifications pursuant to Department of Motor Vehicles requirements.
• Take fingerprints, by appointment, for people seeking fingerprint-supported background checks for various reasons, e.g., employment, adoptions, etc.
• Enforce Parking regulations and towing of vehicles.
• Enforce animal regulations.
• Assists certified patrol officers in performing traffic control, such as crash-scene traffic control, special events control, and other similar situations at the direction of the Officer in Charge.
• Take crash reports for non-investigatory, non-injury vehicle crashes.
• Assists officers in requesting and ensuring vehicle tows are completed at crash scenes and other arrest situations where a vehicle is involved.
• Serves subpoenas or other department paperwork (exclusive of warrants, citations, summons, and trespass warnings); delivers court paperwork.
• Issue Vermont Municipal Complaints (VMCs) for specific violations of civil municipal code, such as illegal dumping, noise, and other ordinance violations.
• Transport department vehicles (exclusive of marked vehicles EXCEPT when those vehicles are out of service for transport).
• Perform excellent customer service skills, establish and maintain effective working relationships with other employees, officials, and all members of the general public.
• Perform foot patrol in various Burlington neighborhoods and parks to project presence and foster strong community relationships.
• Conduct child safety seat inspections.
• Perform data entry.
• Perform all other duties as assigned.

Non-Essential Job Functions

• Performs other duties as required.

Qualifications/Basic Job Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity, and inclusion as evidenced by ongoing trainings and professional development.
• High School diploma or equivalent.
• Must be eighteen (18) years of age.
• Must be able to meet Criminal Justice Information Services (CJIS) standards established by the Federal Bureau of Investigation (FBI) within six (6) months of hire date.
• Must successfully pass written examination, panel interview, Minnesota Multiphasic Personality Inventory (MMPI), and background check conducted by the department.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies.
• After acceptance of a conditional offer of employment, the applicant must pass a physical examination by the Medical Board
• Working knowledge of standard office equipment and Microsoft Office applications.
• Ability to work independently and manage and prioritize multiple tasks.
• Ability to communicate effectively in both oral and written formats.
• Ability to apply tact and discretion in working with the public.
• Ability to establish and maintain positive and effective employee and public relations.
• Ability to obtain and maintain a valid driver’s license.
• Must have three (3) years of customer service experience
• Must be federally qualified to carry and discharge a firearm

Additional Information

Promoting a culture that reveres diversity and equity.

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [e-mail].