Parking Services Associate — Customer Support

Diamond Parking Service; Spokane (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Diamond Parking Service is seeking a Parking Services Customer Service Representative to handle incoming calls, reconcile customer accounts, and perform data entry and clerical tasks. This on-site role supports parking operations with general office duties and mail processing.

The position requires a one-year certificate or related training and strong communication, math, and organizational skills. Occasional after-hours work may be needed, and the role reports to the Operations Manager/General

Qualifications

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions and short correspondence. Able to write and communicate effectively in one-on-one and small group settings.
• Math skills: add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Compute rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions. Capable of resolving routine issues with a limited number of variables.

Responsibilities

• Answer incoming calls, respond to customer inquiries, receive complaints, and assist in reconciling customer accounts.
• Perform general office duties such as filing, organizing documents, and assisting with special projects.
• Accurately enter information into systems.
• Open and code incoming mail for distribution and documentation.
• Provide support on assigned projects and tasks as needed.

Skills

Customer service

Data entry

Communication

Basic math

Education

One-year certificate program

Job description

Diamond Parking Service is seeking a Parking Services Customer Service Representative to handle incoming calls, reconcile customer accounts, and perform data entry and clerical tasks. This on-site role supports parking operations with general office duties and mail processing.

The position requires a one-year certificate or related training and strong communication, math, and organizational skills. Occasional after-hours work may be needed, and the role reports to the Operations Manager/General