Parking Operations Manager

Tampa Hispanic Heritage, Inc; Tampa (FL); On-site; USD 67,000 - 105,000; Full time

Job summary

Tampa Hispanic Heritage, Inc seeks a seasoned administrator to oversee on-street and off-street parking operations, leading staff, managing budgets, and implementing division goals.

The role requires directing resources, ensuring service delivery, and ensuring compliance with city rules while coordinating with event organizers and public safety personnel.

Qualifications

• Bachelor's degree described above and three years of progressively responsible experience overseeing a large parking operation or related field.

Responsibilities

• Plan, organize, direct, and evaluate parking operations across facilities.
• Develop operating plans, staffing models, schedules, and service standards.
• Manage subordinate supervisors and staff; set performance expectations and conduct evaluations.
• Assist in developing strategic plans, goals, and budgets; monitor progress and resource needs.
• Coordinate with city departments and vendors on parking systems and events.
• Resolves escalated customer issues and maintains relationships with stakeholders.

Skills

Leadership

Budget management

Operational planning

Staff supervision

Reporting

Education

Bachelor's degree in business/public administration/finance/engineering or related field

Job description

Salary $48.66 - $76.34/hour; $8,434.40 - $13,232.27/month; $101,212.80 - $158,787.20/year

This is highly responsible administrative, technical,planning, and managerial work in the operations area of the Parking Division.

Nature Of Work

An employee in this class is responsible for planning,organizing, directing, and evaluating on-street and off-street parkingoperations through subordinate supervisors and assigned staff. The employeemanages operational resources, service delivery, facility readiness, andimplementation of division goals, policies, and procedures. Under direction,the employee performs complex assignments requiring extensive initiative,independent judgment, and leadership. The employee is accountable foroperational performance, effective use of resources, and compliance withestablished requirements. Work is reviewed through conferences, operational andfinancial reports, and results obtained. Appointed position; employee serves atthe pleasure of the Mayor.

Examples of Duties

Plans, organizes, directs, and evaluates parkingoperations across assigned facilities and service areas; establishesoperational priorities and assigns responsibility through subordinatesupervisors.

Develops and implements operating plans, staffingmodels, schedules, and service standards to support routine operations, specialevents, and changing parking demand; coordinates personnel and equipment acrosswork units.

Manages subordinate supervisors and assigned staff;establishes performance expectations, reviews results, conducts evaluations,and addresses performance and disciplinary matters in accordance with Citypolicies. Participates in recruitment and selection and identifies training andemployee development needs.

Assists the Division Director in developing strategicplans, annual goals, and operational priorities; translates approved objectivesinto work plans and monitors progress, deadlines, and results.

Prepares and administers assigned operating budgetcomponents; monitors expenditures, overtime, staffing costs, and resourceutilization; recommends adjustments and equipment or capital needs to theDivision Director.

Establishes, implements, and evaluates standardoperating procedures; ensures consistent application of City policies andapplicable parking rules, regulations, codes, and ordinances.

Monitors service performance, facility utilization,equipment availability, customer concerns, and operating costs; analyzestrends, prepares management reports, and recommends improvements supported byoperational data.

Coordinates operation of parking access and revenuecontrol equipment and related technology with technical staff and vendors;oversees operational testing, staff readiness, service interruptions, andimplementation of approved system improvements.

Directs assigned projects and operational initiatives;defines scope, schedules, and resource needs, monitors progress and resolvesissues. Provides operational input for purchasing and monitors assigned vendorand contractor performance.

Coordinates special event parking plans and operationalresponses with event organizers, other City departments, and public safetypersonnel; manages staffing, access, customer service, and contingencyarrangements.

Resolves escalated customer complaints and operationalissues; establishes and maintains effective relationships with employees,municipal officials, businesses, event partners, and the public.

Coordinates operational preparedness, continuity,response, and recovery activities during emergencies, consistent with Citydirection.

Performs related work as required.

Knowledge, Skills & Abilities

Extensive knowledge of : methods, practices,procedures, and equipment used in on-street and off-street parking operationsor a related field; operational planning, staffing, and service delivery.

Considerable knowledge of: rules, regulations,codes, and ordinances applicable to municipal parking operations; fiscalmanagement, budget administration, revenue controls, and resource allocation;management and supervisory principles, employee development, and performanceevaluation.

Working knowledge of : office administration; purchasing andcontract monitoring practices; parking access and revenue control technology;facility maintenance coordination, operational safety, and emergencypreparedness.

Ability to: manage a large, diversified staff through subordinatesupervisors; plan, organize, and coordinate multiple operating units; developand implement goals and procedures; analyze operational and financial data;exercise sound judgment and resolve complex problems; manage assigned budgetsand projects; prepare and present clear reports; communicate expectations andhold staff accountable; establish and maintain effective working relationshipswith employees, municipal officials, service providers, and the public.

Skill in: people and project management,operational analysis, resource planning, conflict resolution, and oral andwritten communication.

Physical Requirements

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor.

Suggested Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree in business or public administration, accounting, finance, engineering or a related field and three (3) years of progressively responsible experience overseeing a large parking operation or related field.

Licenses or Certifications

Possession of a valid Florida driver’s license required.

Examination

Evaluation ofeducation and experience. Drug testing is included in all pre-employment processing.