Parking Operations Account Manager - Tulsa

Premium Parking; Bixby (OK); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, & Life

Paid Time Off

Monthly Commute and Mobile Phone Stipd

Tuition Reimbursement

Disability Insurance

Accidental & Critical Illness Coverage

Pet Insurance

Descripción de la vacante

Premium Parking is seeking a Parking Operations Account Manager to oversee multiple locations, manage client relationships, and lead staff. The role emphasizes financial oversight, operational excellence, and compliance with company policies.

You will coordinate maintenance, security, and tenant relations while driving new business opportunities through market development. The ideal candidate brings strong customer service, organizational skills, and a proven ability to lead teams.

Formación

• Parking management experience preferred
• Strong customer service and communication skills
• Ability to multitask and work independently
• Detail-oriented with excellent organizational skills
• Valid driver's license with 3+ years driving experience
• No major violations in the past 7 years
• No more than two minor violations in the past year

Responsabilidades

• Cultivate and maintain positive client relationships, addressing requests and concerns
• Complete weekly financial reports and monthly projections, communicating with leadership
• Maintain parking software and billing systems
• Familiarity with access and revenue control system hardware and software
• Direct projects related to garage and lot operations, including maintenance and security
• Develop location-level financial and operational goals
• Develop and execute marketing and operating strategies and participate in market research
• Manage all parking personnel, including recruiting, training, evaluation, and salary administration
• Ensure compliance with Premium Parking policies and tenant relations
• Oversee rent roll maintenance, contract files, and lease provisions
• Lead special event planning and execution
• Promote Premium Parking and participate in market research and development

Conocimientos

Leadership

Customer service

Multitasking

Communication

Detail-oriented

Driving license

Herramientas

Microsoft Word

Excel

Descripción del empleo

The Parking Operations Account Manager is responsible for administration of all day-to-day activities related to parking garage and surface lot management. With over 1,500 locations nationwide, we are looking to build a strong team. In this role, you will directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives. This position is expected to maintain relationships with the present clients to obtain references and leads to new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, and is expected to inspire associates to continuously improve and develop their knowledge and skills. The Account Manager reports to the Market President.

What We Offer

• Competitive Medical, Dental, Vision, & Life Insurance
• Paid Time Off
• Monthly Commute and Mobile Phone Stipend
• Tuition Reimbursement
• Disability Insurance (Short & Long Term)
• Accidental & Critical Illness Coverage
• Pet Insurance

What Our Parking Operations Account Managers Do:

• Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizations
• Complete weekly financial reports and monthly projections, communicating with executive leadership
• Maintain parking software and billing systems
• Maintain familiarity with access and revenue control system hardware and software
• Direct projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security. Maintain a first class operation at all times
• Engage in the development of location-level financial and operational goals
• Develop and execute marketing and operating strategies and participate in market research and new business development
• Manage all parking personnel. Besides direct day-to-day management, responsibilities include recruiting, training, evaluation, and salary administration
• Comply with and enforce Premium Parking company policies
• Develop and maintain positive tenant relations
• Manage all aspects of the tenants’ parking, including rent roll maintenance, contract files, and lease provision compliance
• Lead Special Event planning and execution
• Promote Premium Parking and participate in market research and new business development

What We Look for in a Parking Operations Account Manager:

• Establish a cooperative working atmosphere among staff
• Strong customer service skills and abilities
• Multi-task and work independentlyCommunicate professionally and effectively with all levels of the organization both verbally and in written form
• Exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions
• Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Proficiently use Microsoft Word and Excel to produce reports and spreadsheets
• Integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations
• Maintain a calm demeanor in emergency situations
• Demonstrate a sense of urgency and timeliness

Minimum Qualifications

• Parking management experience (preferred, but not required)
• Ability to lead and motivate team members
• Must be detail-oriented and extremely well organized.
• Valid license with 3+ years driving experience
• No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
• No more than two MINOR violations in the past year (accident, speeding)
• No suspensions within the last 3 years

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.