Parking Operations Account Manager - Destin

Premium Parking; United States; Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, & Life

Paid Time Off

Commute & Phone stipend

Tuition Reimbursement

Disability Insurance

Accidental & Critical Illness Coverage

Pet Insurance

Résumé du poste

Premium Parking is seeking a Parking Operations Account Manager across the United States. This role oversees operations for multiple locations, maintains client relationships, and ensures performance against financial, compliance, and customer satisfaction goals.

You will train and develop staff, manage billing and software systems, and collaborate with property owners and management organizations to drive new business opportunities and references.

Qualifications

• 3+ years of parking operations or account management experience.
• Strong client relationship and communication skills.
• Ability to manage budgets, forecasts, and financial reports.
• Excellent organization, attention to detail, and multi-tasking ability.

Responsabilités

• Cultivate and maintain positive client relationships with property owners and real estate management organizations.
• Prepare weekly financial reports and monthly projections for executive leadership.
• Maintain parking software and billing systems and ensure accurate data.
• Direct projects related to operation of parking garages and surface lots including maintenance and security.
• Recruit, train, and develop staff; manage salary administration and performance.
• Develop location-level financial and operational goals and support market research.
• Lead Special Event planning and execution; promote Premium Parking and grow new business opportunities.

Connaissances

Client relations

Account management

Team leadership

Financial reporting

Budgeting

Project management

Staff training

Formation

Bachelor's degree in Business/Management

Outils

Parking software

Billing systems

Microsoft Word

Excel

Description du poste

The Parking Operations Account Manager is responsible for administration of all day-to-day activities related to parking garage and surface lot management. With over 1,500 locations nationwide, we are looking to build a strong team. In this role, you will directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives. This position is expected to maintain relationships with the present clients to obtain references and leads to new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, and is expected to inspire associates to continuously improve and develop their knowledge and skills. The Account Manager reports to the Market President.

What We Offer:

• Competitive Medical, Dental, Vision, & Life Insurance
• Paid Time Off
• Monthly Commute and Mobile Phone Stipend
• Tuition Reimbursement
• Disability Insurance (Short & Long Term)
• Accidental & Critical Illness Coverage
• Pet Insurance

Qualifications

What Our Parking Operations Account Managers Do:

• Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizations
• Complete weekly financial reports and monthly projections, communicating with executive leadership
• Maintain parking software and billing systems
• Maintain familiarity with access and revenue control system hardware and software
• Direct projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security. Maintain a first class operation at all times
• Engage in the development of location-level financial and operational goals
• Develop and execute marketing and operating strategies and participate in market research and new business development
• Manage all parking personnel. Besides direct day-to-day management, responsibilities include recruiting, training, evaluation, and salary administration
• Comply with and enforce Premium Parking company policies
• Develop and maintain positive tenant relations
• Manage all aspects of the tenants parking, including rent roll maintenance, contract files, and lease provision compliance
• Lead Special Event planning and execution
• Promote Premium Parking and participate in market research and new business development

What We Look for in a Parking Operations Account Manager:

• Establish a cooperative working atmosphere among staff
• Strong customer service skills and abilities
• Multi-task and work independently
• Communicate professionally and effectively with all levels of the organization both verbally and in written form
• Exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions
• Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Proficiently use Microsoft Word and Excel to produce reports and spreadsheets
• Integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations
• Maintain a calm demeanor in emergency situations
• Demonstrate a sense of urgency and timeliness

Minimum Qualifications

• Parking management experience (preferred, but not required)
• Ability to lead and motivate team members
• Must be detail-oriented and extremely well organized.
• Valid license with 3+ years driving experience

No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years

• No more than two MINOR violations in the past year (accident, speeding)
• No suspensions within the last 3 years

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.