Parking Field Supervisor - Operations Supervisor

University of Minnesota; Minneapolis (MN); On-site; USD 37,000 - 40,000; Full time

Job summary

University of Minnesota’s Parking and Transportation Services seeks a Parking Attendant Supervisor to oversee daily operations and staff in campus facilities. You will coordinate shift schedules, respond to equipment issues, and ensure safe, efficient parking services for students, staff, and visitors.

The role emphasizes supervision, customer service, and adherence to university policies, with a pay range of $27.00–$29.00 per hour and a 100% appointment.

Qualifications

• BA/BS with at least 2 years of experience or a combination of education and work experience to equal six years.
• Two years of field operations experience with at least one year in supervision.
• A valid U.S. driver's license.

Responsibilities

• Respond to machine and equipment issues and troubleshoot malfunctions.
• Supervise parking attendants, schedule hours, and train staff.
• Determine parking usage using PARCS and adjust staffing as needed.
• Provide customer service to patrons and resolve issues.
• Assist with other parking functions as needed.

Skills

Driver's license

Supervisory experience

Education

BA/BS degree

Tools

AS400 knowledge

Job description

About the Job

Please note, this position is not eligible for H-1B or Green Cardsponsorship. This position does not offer a STEM OPT trainingprogram.

Responsibilities

30% Respond to Machine and other Equipment Issues

• Perform daily tours of staffed parking facilities.
• Check operation of all equipment onsite including automated paymachines.
• Respond to any reports and troubleshoot potential causes ofmalfunctions.
• Report malfunctions and issues that cannot be solved.
• Ensure that adequate supplies and tickets are available fortheir area's facilities.
• Greet and talk with each attendant on site while conductingtours to assess performance, check paperwork, answer questions, andpromote communication.
• Perform on-the-spot training or coaching as necessary.
• Monitors video system for issues and maintenance concerns inUniversity parking facilities.

20% Supervise parking attendants

• Schedule the hours of work for parking attendants in theirarea.
• Alter assignments to maintain appropriate coverage on aday-to-day basis to attend to service needs.
• Interview and train parking attendants.
• Orient, train, coach, discipline, and evaluate staff in theoperation of parking facilities.
• Administer University and departmental policies.
• Maintain personnel incident log for student parkingattendants.
• Recommend changes to the staffing plan.
• Follow department protocol for dealing with emergenciesincluding notification of attendants and closeout procedures.

20% Determine parking usage in facilities based on supply anddemand

• Enforce policies and procedures.
• Utilize departmental PARCS (Parking Access Revenue ControlSystem) to monitor space, adjust counts and provide usable space toall users of parking facilities.
• Inform the Assistant Director of Operations of problems,complaints, and unusual occurrences in the area.
• Operate and effectively use the department’s technologyincluding scheduler, electronic payroll and parking access controlsystems, Windows operating system, Google Drive, MS Office (Wordand Excel), and other systems.

20% Provide customer service to patrons utilizing parkingfacilities

• Deal effectively with difficult customers to resolveproblems.
• Work to find the best parking solution for customers or directthem to appropriate personnel or resources.
• Look for ways to improve efficiency and service levels.
• Attend training sessions or seminars to improveperformance.
• Report any recommendations for changes in policies and/oroperating procedures to the Assistant Director of Operations.
• Serve as back up to customer service and call center functionsas needed.
• Attend meetings and follow up with customer departmentsregarding parking needs.

10% Assist with other parking functions as needed

Work Environment:

Work is performed in both an office andfield environment.

Qualifications

Minimum Qualifications

• BA/BS with at least 2 years of experience or a combination ofrelated education and work experience to equal six years; positioninvolves comparing, verifying and reconciling data to help thedepartment achieve overall objectives.
• Two years of experience in the field operations (security,event management, parking, or related) with at least one-yearinvolving supervision.
• A valid U.S. driver's license is required.

Preferred Qualifications

• Ability to identify departmental priorities and make decisionsto ensure work efforts and resources are employedappropriately.
• Ability to establish effective working relationships with adiverse customer base and work force.
• Experience leading effectively and working collaboratively withstaff in a unionized setting.
• Personal characteristics that distinguish the incumbent asbeing an effective leader: team builder, customer-driven, decisive,results-oriented, and committed to improvement.
• Highly developed conflict management, negotiation and problemresolution skills.
• Proven written, verbal, interpersonal and persuasionskills.
• Ability to balance multiple work demands and to thrive in achanging environment.
• Knowledge of large-scale parking operations principles andpractices; knowledge of parking systems including parking accesscontrol software and hardware, AS400 systems, and related systemsis desirable.
• Well-developed computer proficiency in effectively using MSOffice Suite software for work initiatives.
• Skill in using computerized scheduling software to trackpersonnel.

About the Department

Parking and Transportation Services is a self-supporting unit ofthe University of Minnesota within Auxiliary Services. Thedepartment is responsible for the administration, operation andmaintenance of reliable and efficient transportation services onthe Twin Cities campus including transit, parking, fleet, streets,walkways and way-finding. PTS supports alternatives to thesingle-occupant vehicle and promotes programs to encourage theUniversity community to walk, bike, carpool, or take the bus. Thedepartment handles compliance documentation for all Universityvehicles or licensed equipment and administers the fuel creditcard, vehicle insurance and safety, and employee driver trainingprograms.

PTS Mission

Facilitating safe and effective integrated transportation systemsthat provide services for pedestrians, bicycles, transit andvehicles.

Pay and Benefits

Pay Range:

$27.00 to $29.00 a hour; depending oneducation/qualifications/experience

Time Appointment

100% Appointment

Position Type

Civil-Service & Non-Faculty LaborRepresented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional trainingand degree-seeking programs supported by the Regents Tuition BenefitProgram
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counselingat no cost
• Employee TransitPass with free or reduced rates in the Twin Cities metroarea

While our salary ranges provide a framework, it is important tonote that most of the time, the initial pay may not reach the maximum of the range. Thisapproach ensures that compensation reflectss the value and unique contributions ofeach candidate while maintaining equity within our organization. As part of ourcommitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversityand inclusion in enriching the employment experience of itsemployees and in supporting the academic mission. The University iscommitted to attracting and retaining employees with varyingidentities and backgrounds.

The University of Minnesota provides equal access to andopportunity in its programs, facilities, and employment withoutregard to race, color, creed, religion, national origin, gender,age, marital status, disability, public assistance status, veteranstatus, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is thatprospective employees are eligible to work here. Criminalconvictions do not automatically disqualify finalists fromemployment.

About University of Minnesota

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State(2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.