Parking Enforcement Assistant Supervisor (Field Operator II) - Non-Merit

Baltimore County; Towson (MD); On-site; USD 40,000 - 60,000; Part time

Job summary

Baltimore County in Towson, MD, is seeking a part-time Parking Enforcement Assistant Supervisor (Field Operator II) under the Office of Budget and Finance. The role involves supervising officers, coordinating with Police, and ensuring proper citation issuance and public service.

The position requires high school graduation, 3 years of supervisory public-facing experience, and a Maryland Class C license. A background check and drug test are required.

Qualifications

• Graduation from a recognized high school.
• Three years' supervisory experience working with the public, preferably in parking or law/security enforcement.
• Possession of a valid driver's license equivalent to a non-commercial Class C Maryland driver's license.
• All applicants must be of good moral character and emotionally stable, as determined by a comprehensive background investigation and drug test.
• Proof of license(s), certification(s) and education must be submitted with each application.

Responsibilities

• General field supervision of Parking Enforcement Officers conducting foot or vehicular patrols to issue parking citations.
• Assists the public with directions and information on parking and local venues.
• Oversees countywide parking citation issuance and coordinates with Police and other sections.
• Participates in training of Parking Enforcement Officers and maintains compliance with procedures.
• Prepares and submits accurate performance logs and reports for the unit.

Skills

Supervisory experience

Customer service

Attendance reliability

Education

High school diploma

Job description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Budget and Finance, Speed and Alarm Division.

Non-merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined above.

Applicants must include the dates of the promotions and reclassifications.

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s)/degree(s) and/or license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of License(s), Certification(s) and Education will result in your application not being considered. Proof of license(s), certification(s), and/or education must be submitted with each application.

Under general supervision of the Parking Enforcement Supervisor in the Office of Budget and Finance (OBF), position requires walking and/or vehicular patrol of assigned territories to perform duties relating to the issuance of parking citations.

Essential Job Duties

• General field assistant supervision of the Parking Enforcement Officers responsible for conducting foot or vehicular patrols of assigned territories to perform duties relating to the issuance of parking citations.
• Assists the general public by providing directions, information on parking and entertainment venues, and local sites of interest.
• Assists visitors by providing resources for motor vehicle problem or other emergency circumstances.
• General oversight of countywide parking citation issuance for violations at parking meters, posted prohibition areas, time-limited parking areas, reserved disabled persons areas, fire land restricted areas, and all other violations as defined by Baltimore County Law.
• Assists in training of Parking Enforcement Officers.
• Monitors compliance with all established processes and procedures.
• Coordinates the activities of the Parking Enforcement Unit with those of the Baltimore County Police, Parking/Automated Enforcement Section, and Revenue Authority, as required.
• Knowledge of courtroom procedures.
• Makes court appearances to testify on behalf of Baltimore County for contested violations.
• Analyzes and interprets new legislation and regulations and develops procedures to enforce them.
• Prepares and submits accurate performance activity logs and reports for unit as required.
• Monitors lists of vehicles eligible for impoundment and coordinates impoundment with Baltimore County Police and the Parking/Automated Enforcement Section.
• Maintains the highest level of customer service in all interactions with the public.
• Receives, investigates, and resolves inquiries, requests and complaints from the general public concerning parking enforcement field activity.

Examples of Other Duties

• Performs other related duties and special projects as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Graduation from a recognized high school.

Three years' supervisory experience working with the public, preferably in parking or law/security enforcement.

Preferred Qualifications

• Five years’ experience providing superior customer service to the general public, preferably in parking or law/security enforcement.
• Excellent attendance record, strong time management skills and task-oriented.

Licenses and Certificates

Possession of a valid driver's license equivalent to a non-commercial Class C Maryland driver's license is required at the time of appointment.

Character Requirements

All applicants must be of good moral character and emotionally stable, as determined by a comprehensive background investigation and drug test.

Proof of License(s), Certification(s) and Education

Applicants are required to submit proof of license(s), certification(s) and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of License(s), Certification(s) and Education will result in your application not being considered. Proof of license(s), certification(s), and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Parking Enforcement Assistant Supervisor (Field Operator II) - Non-Merit

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

This position will require a flexible, rotating schedule including evenings and weekends shifts.

Physical and Environmental Conditions

This position involves frequent walking, standing, and carrying of equipment. There is some exposure to potentially hazardous conditions such as adverse weather and traffic.

Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.