Parking Customer Support & Operations Monitor

Dept.Of Off Street Parking; Miami (FL); On-site; USD 46,000 - 56,000; Full time

Job summary

Miami Parking Authority is seeking a Customer Service Monitor - PHT in Miami, FL. The role involves answering calls, assisting customers, and monitoring the parking camera system for equipment issues.

You will resolve customer inquiries, manage billing-related tasks, and maintain accurate files while guiding the public to parking locations. The position requires strong English communication and basic arithmetic skills.

Qualifications

• At least one year of customer service experience.
• High school education required.
• Must communicate fluently in English and have strong math skills.
• Computer proficient with strong typing skills.
• Ability to handle cash accurately.
• Able to work independently and follow instructions.

Responsibilities

• Answer telephone inquiries about facility locations, monthly and daily rates, and space availability.
• Act as liaison between customers and staff.
• Monitor camera system for equipment failures and report to management.
• Handle complaints and/or problems regarding parking machines and operations.
• Conduct transactions remotely to assist customers.
• Update customer files with current information.
• Provide general information and directions to the public about parking locations.
• Prepare printed billing for mailing.
• Maintain a neat and clean work area.

Skills

Customer service

Communication skills

Typing

Cash handling

English fluency

Computer proficiency

Education

High school diploma

Tools

Cash register

Computer terminal

Typewriter

Copier

Job description

Miami Parking Authority is seeking a Customer Service Monitor - PHT in Miami, FL. The role involves answering calls, assisting customers, and monitoring the parking camera system for equipment issues.

You will resolve customer inquiries, manage billing-related tasks, and maintain accurate files while guiding the public to parking locations. The position requires strong English communication and basic arithmetic skills.