Parking Compliance Manager

CityParking Inc.; Richmond (VA); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Full benefits package

Job summary

CityParking Inc. in Richmond, VA is seeking a Parking Compliance Manager to lead a hands-on compliance team. This frontline leadership role empowers you to set the tone for how our compliance function operates across the city.

You will supervise a small team, manage daily operations, handle customer service for compliance, coordinate booting and towing as needed, and train staff on protocols and handheld enforcement technology. Competitive benefits included and room to grow.

Qualifications

• 2+ years of supervisory experience in parking compliance, security, or related field.
• Valid driver's license with clean driving record and reliable transportation.
• Clear written communication for email correspondence.
• Ability to train others on software and hardware.

Responsibilities

• Lead daily parking compliance operations and cover major events.
• Supervise and mentor a small compliance team; schedule and coordinate equipment.
• Manage customer service for compliance: emails, voicemails, disputes.
• Coordinate booting and towing with vendors as needed.
• Train staff on protocols and handheld enforcement technology.
• Help shape compliance policy as the company grows.

Skills

Supervisory experience

Strong communication

Positive attitude

Organized

Job description

Parking Compliance Manager

CityParking Inc. · Richmond, VA · Full-Time

$60,000-$68,000/year DOE · Full Benefits

Lead a hands-on compliance team at one of Richmond's most established parking management companies. This is a frontline leadership role with real day-to-day authority - you'll set the tone for how our compliance team operates across the city.

What You'll Do

• Lead daily parking compliance operations, including coverage for major events
• Supervise and mentor a small compliance team - build schedules, coordinate equipment/supplies, and be the go-to for questions in the field
• Own the customer service side of compliance: respond to emails, voicemails, and escalated disputes with professionalism
• Support occasional booting and towing coordination as needed, including vendor communication
• Train new compliance staff on protocols, documentation standards, and handheld enforcement technology
• Help shape compliance policy as the company grows

What We're Looking For

• 2+ years of supervisory experience in parking compliance, security, or a related field
• A valid driver's license with a clean driving record and access to reliable transportation
• Strong communicator - comfortable working with clients, contractors, and the public, including in tense moments
• Clear, professional written communication for email correspondence
• Quick to learn new software and hardware, with the ability to train others on it
• Someone organized and dependable who can run a small team without heavy oversight
• Positive, energetic attitude - this role sets the culture for the team

Why CityParking, Inc.

• Real supervisory responsibility from day one, not just a title
• Growing company with room to take on more as we expand
• Full benefits package
• Stable, local company - not a national chain where you're a number