Parking Compliance & Customer Service Agent

Vermont League of Cities and Towns; Burlington (VT); On-site; USD 33,000 - 37,000; Full time

Job summary

City of Burlington Public Works is hiring a Parking Services Compliance Agent to enforce parking ordinances with a focus on safety and equity. The role involves issuing tickets and coordinating vehicle towing when safety or equity issues arise, and serving as a customer service point for on-street and off-street parking resources.

The successful candidate will provide information and support to users of the City's parking payment platforms and collaborate with other departments to ensure fair

Qualifications

• Customer service experience in a public-facing role.
• Experience handling tickets or enforcement actions is a plus.
• Understanding of safety and equity considerations in parking operations.

Responsibilities

• Enforce parking ordinances and issue citations as needed.
• Coordinate towing of vehicles posing safety risks or equity concerns.
• Serve as a customer service representative for parking services on-street and off-street.

Skills

Customer service

Ticketing

Safety and equity

Job description

City of Burlington Public Works is hiring a Parking Services Compliance Agent to enforce parking ordinances with a focus on safety and equity. The role involves issuing tickets and coordinating vehicle towing when safety or equity issues arise, and serving as a customer service point for on-street and off-street parking resources.

The successful candidate will provide information and support to users of the City's parking payment platforms and collaborate with other departments to ensure fair