Parking Call Center Representative- Part Time

Union Depot; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Union Depot in Chicago is seeking a dedicated Call Center Representative to handle inbound and outbound calls, assist customers with parking inquiries, and resolve issues with a focus on delivering excellent service.

The role requires strong communication skills, problem-solving abilities, and a commitment to a positive customer experience. Schedule includes evenings and weekends, with pay at $17.05 per hour and ABM benefits for eligible employees.

Qualifications

• Experience in call center or customer service preferred.
• Ability to handle inbound and outbound calls with professionalism.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls and assist customers with parking inquiries.
• Resolve complaints and provide accurate information to resolve issues.
• Deliver exceptional customer service and contribute to a positive customer experience.

Skills

Communication skills

Problem solving

Customer service

Job description

We are seeking a customer-focused and professional Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with parking inquiries, resolving complaints, and providing the correct information to resolve their issue, and ensure a positive customer experience. The successful candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Schedule: Thursday & Friday 6pm-12am, Saturday & Sunday 4pm-12am. It also requires open availability.

Pay: $17.05 hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

This position is ideal for individuals who enjoy helping customers, solving problems, and supporting parking operations through exceptional customer service.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1