Parking Attendant (non-driving / non-valet)

Propark Mobility; Lowell (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling

Paid holidays

Wellness program

Employee assistance program (EAP)

Birthday day off

Job summary

Propark Mobility is hiring Parking Attendants for full-time and part-time roles in Lowell, MA. Duties include directing patrons to parking spots, issuing tickets, and processing exceptions while recording key data.

You will complete daily shift paperwork and uphold company service standards with a friendly, professional demeanor. Requirements include being at least 18, having a high school degree (preferred), and the ability to work mornings, weekends, and some evenings.

Qualifications

• Prior customer service experience is required.
• Must be at least 18 years old and able to read, comprehend and communicate effectively.

Responsibilities

• Direct patrons where to park and guide them.
• Issue tickets and record required information.
• Process exception transactions per policy and complete forms.
• Complete daily shift paperwork: transactions, vehicles in/out, contracts, and tickets.
• Maintain our standards of service: greet customers, answer questions, resolve issues, and thank customers.

Skills

Prior customer service experience

Job description

Parking Attendants (Non-Driving)

Estimated Pay Rate: $18 - $20 per hour based on experience.

Rates may be higher based on experience, availability, and qualifications.

Job Type: Full-time & Part-time

Location: Lowell, MA

Shift & Schedule: Mornings, Weekends & Some Evenings

Must Have: Prior customer service experience

Propark Mobility is currently hiring Parking Attendants for full-time and part-time opportunities to start immediately.

What we're looking for:

• Direct patrons where to park.
• Issue tickets to customers, recording the required information on each ticket.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates

Must Haves

• You are at least 18 years old.
• High School degree preferred but not required.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.
• Available Mornings, Evenings, Overnight

Good To Haves

• Customer service: 1 year+

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs.

Work Environment: the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.

• This list is not all-inclusive. The full job description will be provided at your interview.
• Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.