Parking Ambassador - Austin

Premium Parking; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Premium Parking is seeking a friendly Parking Ambassador in Austin, TX to greet guests and ensure a safe, organized experience. You will assist with rates, directions, and site details while guiding traffic and providing exceptional service.

Ideal candidates engage quickly in a fast-paced setting, stay alert, and maintain professionalism outdoors in varying weather. Prior parking or hospitality experience is a plus; training on devices and procedures is provided.

Qualifications

• Excellent customer service and communication abilities.
• Friendly, guest-focused attitude and proactive in fast-paced environments.
• Ability to work independently and maintain high service standards.

Responsibilities

• Greet guests and provide exceptional customer service from arrival to departure.
• Answer questions about parking rates, payment options, directions, and site information.
• Direct traffic and guide vehicles safely and efficiently into parking areas.
• Assist guests with concerns and help resolve issues professionally.
• Support event parking operations and high-traffic periods.
• Conduct routine walkthroughs to identify safety concerns, maintenance needs, or equipment issues.
• Help maintain a clean, organized, and inviting parking facility by removing debris and reporting facility concerns.
• Promote a safe environment by following company procedures and reporting hazards or incidents.

Skills

Customer service

Communication

Professionalism

Tools

Handheld devices

Job description

Be The Face Of Great Parking Experiences

At Premium Parking, we create great places. As a Parking Ambassador, you'll play a key role in delivering a positive experience for every guest who visits our facilities. You'll be the friendly face customers interact with, helping keep operations running smoothly while creating a safe, welcoming, and organized environment.

Available Shifts

• Shifts are currently varied

What You'll Do

• Greet guests and provide exceptional customer service from arrival to departure
• Answer questions about parking rates, payment options, directions, and site information
• Direct traffic and guide vehicles safely and efficiently into parking areas
• Assist guests with concerns and help resolve issues professionally
• Support event parking operations and high-traffic periods
• Conduct routine walkthroughs to identify safety concerns, maintenance needs, or equipment issues
• Help maintain a clean, organized, and inviting parking facility by removing debris and reporting facility concerns
• Promote a safe environment by following company procedures and reporting hazards or incidents

What We're Looking For

• A friendly, guest-focused attitude and strong communication skills
• Ability to stay attentive and proactive in a fast-paced environment
• Ability to work independently while maintaining high service standards and operational awareness

Qualifications

Required Job Qualifications:

• Strong customer service and communication skills.
• Ability to provide friendly, professional guest service.
• Ability to work independently and maintain professionalism at all times.
• Comfortable using smartphones or handheld devices for operational tasks (training provided).
• Ability to stand and/or walk for an entire shift.
• Ability to work outdoors in varying weather conditions.
• Ability to read and comprehend verbal instructions and written correspondence.

Preferred

• Previous customer service, parking, or hospitality experience.
• Valid driver's license (may be required based on site).

Why Premium Parking?

We're more than a parking company. We're a team committed to innovation, hospitality, and creating exceptional customer experiences. Every day, our employees help deliver convenient parking solutions that keep communities, businesses, and events moving.

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.