ParkerStore Representative

Hyspeco, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyspeco Inc. in St. Louis is seeking a ParkerStore Representative to deliver outstanding customer service, using in-depth product knowledge and collaboration with the sales and accounting teams.

This full-time role requires daily interaction with customers, processing orders, returns, and credit items, while upholding ISO 9001:2015 standards and safety policies. Candidates should have prior customer service experience and basic computer skills.

Qualifications

• Customer service experience and computer experience are required.
• Two years of customer service and sales experience and warehouse experience are preferred.

Responsibilities

• Provide timely and accurate information regarding customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to established department policies and procedures.
• Work with the accounting department to resolve disputed credit items.
• Provide feedback to the company regarding service failures or customer concerns.
• Partner with the sales team to meet and exceed customer service expectations.
• Uphold Hyspeco safety and ISO 9001:2015 requirements as defined in quality procedures and processes.

Skills

Customer service

Problem solving

Teamwork

Technical capacity

Communication

Job description

Start Your New Career Journey with Hyspeco

Inspired by difference

Hyspeco Inc. is the product of its associates and half a century of industry experience, hard work, and dedication.

As an employee-owned company, our goal is to gain teammates, not just workers or employees. Our culture and brand is forged by the hardworking individuals that want to be involved in something bigger than just a career.

At Hyspeco, we strive together, we succeed together, and we advance the innovation of the hydraulic industry together.

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Opportunities For the Bold

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Position: ParkerStore Representative

Location: St Louis, MO

Job Id:190

# of Openings:1

Job Summary:

The Parker Store Representative is responsible for providing effective customer service to internal and external customers by using in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.

Supervisory Responsibilitie s:

This position has no supervisory responsibilities.

Duties/Responsibilities:

Provide timely and accurate information regarding customer order status and product knowledge requests.

Process customer orders, changes, and returns according to established department policies and procedures.

Work with the accounting department to resolve disputed credit items.

Provide feedback to the company regarding service failures or customer concerns.

Partner with the sales team to meet and exceed customer service expectations.

Uphold Hyspeco safety and personnel policies.

Uphold ISO 9001:2015 requirements as defined in Hyspeco quality procedures and processes.

Required Skills/Abilities:

Customer/client focus.

Problem-solving and analytical skills.

Teamwork orientation.

Technical capacity.

Customer service experience. Education and Experience:

Customer service experience and computer experience are required . Two years of customer service and sales experience and warehouse experience are preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand for long periods; walk; use hands and finger to handle or feel; and reach with hands and arms and must be able to lift 50 lbs. Employee are regularly required to communicate with customers and co-workers. Must be able to operate equipment required to perform necessary duties.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Expected Work Hours:

This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 4:00 p.m. or 8:0 a.m. to 5:00 p.m.

Travel:

No travel is expected for this position.

At Hyspeco we don't just fabricate, we build fluid power dreams. Our renowned fabrication department pushes the innovative limits of almost every industry we touch.

Hyspeco is proud to call some of the most prestigious engineers in the industry our teammates and friends. If you can think of it, we can build it.

Our ParkerStore locations serve as a key part of our business. We are proud to have 9 locations across Illinois, Kansas, and Missouri that serve our customers with their fluid power needs.

Our in-house and on-site repair department is responsible for a 24-hour emergency response service. We have dedicated ourselves to helping the customer.

Knowledgeable in almost every aspect of Hydraulic/Pneumatic equipment, Hyspeco's consulting services are available for any fluid power situation.

Vendor Managed Inventory is only the service of supplying, but our commitment to the customer is what makes us stand out. We go above and beyond for our customers.

The Department of Health and Human Services' Transparency in Coverage Rule, requires health plans to create a member-facing price comparison tool and post publicly available machine-readable files. These files must be updated monthly and include in-network negotiated payment rates and historical out-of-network charges for covered items and services, including prescription drugs. The purpose of this Rule is to help you know the cost of your healthcare before receiving the care. Use the below to access this information. Read on SISCO