Parker Store CSR

Applied Industrial Technologies Pty; Columbus (GA); On-site; USD 32,000 - 54,000; Full time

Job summary

Applied Industrial Technologies is seeking a parts counter associate in Columbus, GA to sell new and replacement parts over the counter, assist customers, and explain product benefits. You will handle orders, demonstrate equipment, and provide support for repairs and service capabilities.

Key duties include identifying replacements, advising substitutions, processing payments or credit, and maintaining stock and displays with attention to accuracy and customer needs.

Qualifications

• High School graduate or GED required, basic math and reading

Responsibilities

• Determine replacement parts required from inspections or customer requests
• Receive and fill telephone orders for parts and stock orders
• Advise customers on substitutions when identical parts are unavailable
• Examine returned parts for defects and exchange as needed
• Mark and store parts in stockroom per system
• Demonstrate equipment and explain functioning to customers
• Prepare sales documents or contracts and process payments or credit checks
• Place new merchandise on display and keep the store neat
• Measure parts using precision instruments
• Repair parts and equipment and make hoses as needed
• Maintain displays and stock at predetermined levels

Skills

Customer service

Integrity

Responsibility

Active listening

Communication

Organizational skills

Independent decision making

English proficiency

Education

High School diploma / GED

Tools

Forklift Training

P21

Computer system training

ISO training

Job description

Position Summary

Sell new and replacement parts and equipment to customers over the counter, utilizing knowledge of company products. Suggest selections that meet customers' needs and emphasize product benefits. Make customers aware of all our products and our repair and service abilities. Prepare sales documents, receive payment, or obtain credit authorization.

Essential Functions

• Determine replacement parts required, according to inspections of old parts, by customer requests, or customer's description of malfunctions.
• Receive and fill telephone orders for parts; fill customer orders from stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts as needed.
• Mark and store parts in stockroom according to prearranged system.
• Discuss features and benefits of various products, based on fluid power knowledge.
• Prepare sales documents or sales contracts.
• Receive payment or obtain credit authorization.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display and keep store neat and orderly.
• Measure parts, using precision measuring instruments.
• Repair parts and equipment and make hoses.
• Maintain displays and stock to predetermined levels.

Position Qualifications- Skills and Abilities

Experience should demonstrate proficiencies in the following areas:

• Ability to take care of the customer's needs while following company procedures.
• High level of integrity.
• Accept responsibility for his/her actions.
• Accept constructive criticism without becoming defensive.
• Exhibit a cheerful demeanor towards others.
• Capacity to actively attend to, convey, and understand the comments and questions of others.
• Proper listening, oral and written skills, and command of the English language.
• Must possess a high degree of organization.
• The ability of being comfortable in making decisions for oneself.

Education

• High School graduate or General Education Degree (GED) required.

Experience

• One year work experience or equivalent in a fluid power environment

Skills taught after hire as needed

• Product Training, Forklift Training, P21, Computer System Training, ISO Training,

Certificates & Licenses

• None

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.