Park Security Operations Leader

SeaWorld; Philadelphia (Philadelphia County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Park Tickets & Passes

Park Discounts

Job summary

SeaWorld Parks & Entertainment in Philadelphia recruits an Ambassadors role to lead the Security Team and ensure a safe atmosphere for employees and guests at Sesame Place.

The role combines Security/Law Enforcement with Safety, Medical Response, Fire Prevention and Incident Management. You will supervise over 36 officers, set procedures, and coordinate with management and local authorities while delivering excellent guest service.

Qualifications

• Minimum 3–5 years related experience and/or training; or equivalent combination of education and experience.
• CPR, First Aid, and Guard Card certifications.
• Able to obtain a Firearms permit.
• Strong written and verbal communication skills.

Responsibilities

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Establish operational procedures for guarding, patrolling, and handling classified information; investigate incidents.
• Coordinate with management and local government to ensure safety and park activities.
• Track hours and report labor expenses; oversee the department budget.
• Interview, hire, train, and evaluate team members; address complaints and resolve problems.
• Ensure excellent customer service by responding to guest needs and expectations.

Skills

Security supervision

Team leadership

Emergency response

Policy development

Customer service

Communication

Education

Associate degree (A.A.)

Tools

Guard Card

CPR/First Aid

Firearms permit

Job description

SeaWorld Parks & Entertainment in Philadelphia recruits an Ambassadors role to lead the Security Team and ensure a safe atmosphere for employees and guests at Sesame Place.

The role combines Security/Law Enforcement with Safety, Medical Response, Fire Prevention and Incident Management. You will supervise over 36 officers, set procedures, and coordinate with management and local authorities while delivering excellent guest service.