Park Assistant Manager

Kids Empire; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A family entertainment center is seeking a Park Supervisor to oversee daily operations, ensuring a safe and enjoyable experience for all visitors. The ideal candidate will supervise staff, manage customer interactions, and address guest needs. A strong commitment to customer service, leadership abilities, and a high school diploma are required. Candidates must be able to work on weekends and have experience working with children.

Qualifications

• Must be able to work weekends and holidays.
• Able to work with children.
• Read and write in English.
• Demonstrating a commitment to safety.
• Ability to make effective decisions in a fast-paced environment.

Responsibilities

• Supervise staff and ensure they meet performance goals.
• Communicate guest issues to the Park Manager.
• Maintain sanitation and cleanliness of the park.
• Assist in scheduling and coordinating family events.
• Monitor for unsafe hazards in the park.

Skills

Customer service skills

Conflict resolution skills

Leadership skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

iPad

Job description

Overview

As a Park Supervisor, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Supervisors are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver and collect guest information (address, name, email address, phone number) using an iPad.
• Operate the front cash counter for receiving the exact bill amount from guests, manage cash flow by recording daily transactions, accept payments by cash or card (credit/debit), and provide exact change for cash payments.
• Process billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor for unsafe hazards and ensure guests follow park attendance rules and guidelines.
• Clean restrooms and sanitize all park structures, tables, chairs, and playground equipment.
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, and twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.