Park Assistant Manager

Kids Empire; Los Angeles (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental and Vision

Life Insurance

EAP

401(k) matching

Pet Insurance

Employee Discounts

Descripción de la vacante

Kids Empire is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and uphold top guest service standards. You will resolve guest questions, manage check-in via iPad, and assist the Park Manager with training and audits.

The role requires leadership, strong communication, and the ability to work weekends with families and children of all ages, while maintaining safety and efficiency.

Formación

• High school diploma or equivalent required.
• Weekend and holiday availability is expected.
• Able to work with children and families.
• Must operate an iPad for guest check-in.
• Good communication, customer service and conflict resolution skills.
• Demonstrates leadership and strong organizational ability.
• Decision making in a fast-paced environment is essential.
• Focus on guest satisfaction and safety.

Responsabilidades

• Attend to guests promptly, greet them, and create a welcoming vibe.
• Supervise staff to meet targets and maintain service quality.
• Assist Park Manager with training, development, and audits.
• Foster a positive, collaborative staff environment.
• Audit schedules and obtain Park Manager approvals.
• Open and close the park using keys or code.
• Communicate guest or employee issues to the Park Manager.
• Oversee check-in via iPad, collect guest data and waivers.
• Process billing at POS and provide exact change when needed.
• Manage snack/fridge inventory and reorder stock.
• Conduct floor walks to enforce rules and safety.
• Clean restrooms and sanitize park structures.
• Schedule and coordinate family events, ensuring smooth operation.
• Perform other duties as assigned.

Conocimientos

Leadership

Customer service

Conflict resolution

Communication

Organizational skills

Decision making

Independent work

English literacy

Educación

High school diploma

Herramientas

iPad

Descripción del empleo

Objective

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Objective

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts401(k) matching

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.