Park Assistant Manager

Kids Empire; North Olmsted (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A family entertainment company in North Olmsted is seeking a Park Assistant Manager to oversee daily operations and ensure a safe and enjoyable experience for guests. The role requires supervising staff, managing guest interactions, and handling billing transactions. Candidates should possess strong communication and leadership skills, with a high school diploma required. This position may involve a fast-paced environment, and weekend and holiday availability is necessary.

Qualifications

• Availability to work weekends and holidays.
• Comfortable working with children.
• Experience operating an iPad.

Responsibilities

• Oversee daily park operations ensuring guest satisfaction.
• Supervise staff and help with training and development.
• Manage incident resolution and maintain park standards.
• Operate front cash counter and process billing accurately.

Skills

Strong communication skills

Customer service skills

Leadership abilities

Organizational skills

Conflict resolution skills

Education

High school diploma or equivalent

Job description

Park Assistant Manager – Kids Empire

Objective

Oversee daily park operations, ensuring a safe, enjoyable, and efficient experience for visitors. Responsibilities include supervising staff, implementing procedures, and maintaining high standards of customer service while managing guest satisfaction and incident resolution.

Essential Job Functions

• Attend to guests promptly, greeting them and fostering a welcoming environment.
• Supervise employees to ensure satisfactory performance and achievement of production goals.
• Assist the Park Manager with training, development, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and secure required approvals from the Park Manager.
• Open and close the park using keys or a code.
• Communicate guest or employee issues to the Park Manager.
• Manage the check‑in process, including signing liability waivers and collecting guest information via iPad.
• Operate the front cash counter, handling payments, registering transactions, and providing accurate change.
• Process billing transactions accurately and verify amounts on the POS.
• Organize refrigerator with drinks, snacks, chips, and ice cream.
• Monitor snack inventory and reorder supplies as needed.
• Walk the floor regularly to identify safety hazards and ensure compliance with park rules.
• Clean restrooms and sanitize all park structures, tables, chairs, and playground equipment.
• Schedule and coordinate family events, assisting in efficient event operations.
• Perform additional duties as assigned.

Physical Demands

• Stand, walk, bend, and twist constantly.
• Perform frequent bilateral hand movements.
• Maintain good finger dexterity.
• Work in noisy environments with children and music.
• Tolerate hectic and busy work conditions during peak hours.
• Work in confined spaces and at heights.

Qualifications

• High school diploma or equivalent.
• Availability to work weekends and holidays.
• Comfortable working with children.
• Experience operating an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership abilities.
• Strong organizational skills.
• Decision‑making capability in a fast‑paced environment.
• Prioritization of guest satisfaction and continuous service improvement.
• Commitment to safety and emergency preparedness.
• Ability to work independently.
• Proficiency in reading and writing English.