Park Assistant Manager

Kids Empire Illinois LLC; Palatine (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision (voluntary)

Supplemental Insurance

EAP

Life Insurance

AD&D

Pet Insurance

Discount Programs

401(k) Match

Job summary

Kids Empire Illinois LLC in Palatine, IL is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable guest experience. You will handle guest inquiries, resolve complaints, and coordinate with the Park Manager to maintain high service standards.

The role requires strong leadership, excellent communication, and the ability to work weekends and holidays, with a focus on safety, training, and smooth event execution for families and children.

Qualifications

• High school diploma or equivalent.
• Ability to work weekends and holidays.
• Excellent customer service and conflict resolution skills.
• Strong leadership and organizational abilities.
• Read and write in English.

Responsibilities

• Greet guests promptly and ensure a welcoming park atmosphere.
• Supervise staff to meet performance and production goals.
• Assist Park Manager with training and audits.
• Maintain a positive, collaborative work environment.
• Manage opening/closing procedures and key/code access.
• Handle guest questions and resolve complaints during visits.
• Oversee check-in, liability waivers, and guest data collection via iPad.
• Process billing transactions at the front counter and manage cash flow.
• Monitor safety, cleanliness, and adherence to park rules.
• Coordinate family events and support operations as needed.

Skills

Leadership

Customer service

Conflict resolution

Communication

Organizational skills

Decision making

Education

High school diploma or equivalent

Tools

iPad

POS System

Job description

OBJECTIVE:

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS:

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) matching

QUALIFICATIONS:

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.