Park Assistant Manager

Kids Empire US LLC; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and-H0

Job summary

Kids Empire US LLC is seeking a Park Assistant Manager to oversee daily park operations, ensure safety, and deliver exceptional guest experiences. You will supervise staff, train and audit processes, manage check-in and billing at the front desk, and coordinate events while maintaining clean facilities and stock levels.

The role requires strong guest-service skills, leadership, and the ability to work in a fast-paced family environment.

Qualifications

• Experience in guest-facing roles and customer service.
• Ability to supervise staff and meet production goals.
• Willingness to train and audit workflow with park staff.

Responsibilities

• Attend to guests quickly and make them feel welcome.
• Supervise employees to ensure duties are performed well.
• Assist Park Manager with training, development, and auditing.
• Foster a positive, collaborative work environment.
• Manage schedules and obtain approvals from Park Manager.
• Open/close park using keys or codes.
• Communicate guest or employee issues to Park Manager.
• Oversee check-in process and liability waivers via IPAD.
• Handle cash/credit transactions at the front counter.
• Verify billing transactions on the POS.
• Organize and stock snacks and beverages.
• Walk floor to ensure safety and compliance with rules.
• Clean restrooms and sanitize park structures.
• Schedule and coordinate family events.
• Other duties as assigned.

Skills

Guest service

Staff supervision

Operations oversight

Training & auditing

Cash handling

POS usage

Event coordination

Safety awareness

Tools

POS system

Cash register

IPAD

Job description

Description

OBJECTIVE:

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS:

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance