Park Assistant Manager

Kids Empire; Aurora (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision plans (voluntary)

EAP

401(k) matching

Discounts and perks

Job summary

Kids Empire is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, handle guest relations, and ensure safety and efficiency. You will train and audit staff, manage check-in and payments, and coordinate family events in a fast-paced environment.

The role requires strong communication, leadership, and organizational skills, with a willingness to work weekends and holidays and interact with children and families.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Responsibilities

• Greet guests promptly and make them feel comfortable.
• Supervise staff to meet production and service goals.
• Assist Park Manager with training, development, and auditing.
• Foster a positive, collaborative work environment.
• Audit schedules and seek Park Manager approval.
• Open/close the park using keys or a code.
• Communicate guest or employee issues to Park Manager.
• Manage guest check-in and liability waivers via iPad.
• Process payments at front desk and balance cash flow.
• Verify billing transactions on POS.
• Organize and stock snacks and drinks.
• Monitor for hazards and enforce park rules.
• Clean and sanitize restrooms and park structures.
• Schedule and coordinate family events.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Organization

Decision making

Safety awareness

Communication

Independent work

iPad operation

Education

High school diploma

Tools

iPad

Job description

OBJECTIVE:

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS:

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) matching

QUALIFICATIONS:

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.