Parent Liaison

City of San Antonio; San Antonio (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

City of San Antonio seeks a Family Engagement Liaison to promote and develop family engagement for Pre‑K 4 SA. You will lead outreach and recruitment efforts, support families in advocacy for education, and coordinate with community groups to connect resources.

The role requires visiting multiple education centers in San Antonio, traveling as needed, and working with the Education Center staff to engage families and monitor program outcomes.

Qualifications

• Knowledge of cultural differences and implications for service delivery.
• Knowledge of community resources for families in San Antonio.
• Knowledge of school system and relevant laws and policies.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to work collaboratively with staff, districts and families.
• Ability to maintain confidentiality of information.

Responsibilities

• Organize and provide ongoing parent/family/community engagement trainings and meetings.
• Assist families and staff in understanding Pre‑K 4 SA policies with respectful practices.
• Conduct home visits using reliable transportation.
• Build relationships with Education Center staff and families daily.
• Document program activities and outcomes to share best practices.
• Collaborate to plan outreach and engagement events.
• Keep parents informed of opportunities and services for student progress.
• Attend professional learning sessions for growth.
• Perform related duties as required.

Skills

Bilingual in English and Spanish

Knowledge of cultural differences

Knowledge of community resources

Ability to communicate clearly

Ability to work collaboratively

Ability to maintain confidentiality

Ability to compile and organize files

Knowledge of school systems and laws

Skill in using a personal computer

Skill in operating general office gear

Ability to meet physical requirements

Education

High school diploma or GED

Two years of college

Job description

Under general supervision, is responsible for working in collaboration with the Family Engagement Team and Engagement Manager to promote, facilitate, and develop family engagement in Pre‑K 4 SA. This includes taking a lead role in Pre‑K 4 SA outreach and recruitment events, supporting families in being strong advocates for children’s education, helping parents increase their knowledge and skill in supporting learning at home, working with community groups to engage and support parents, and identifying resources for parents and families. Exercises no supervision.

This position is funded by sales tax that has been approved by the citizens of San Antonio for a limited time period. This position, therefore, is subject to at‑will employment status, and is unclassified and has no disciplinary appeal rights to the Municipal Civil Service Commission.

Work Location

Various Pre‑K 4 SA Education Center locations in San Antonio based on departmental needs. Travel to other Pre‑K 4 SA Centers will be required.

Work Hours

7:10 a.m. — 3:40 p.m., Monday — Friday; some weekends may be required based on departmental needs.

Responsibilities

• Organize and provide ongoing parent/family/community engagement trainings and meetings in coordination with the Family Engagement Team and Engagement Manager.
• Assist parents/families/community and staff in understanding Pre‑K 4 SA and school district policies; provide an exceptional customer experience for all families, with intentional and professional practices that promote a culture of respect and equity.
• Conduct scheduled home visits to improve communications with parents utilizing personal vehicle; will need reliable transportation.
• Establish and maintain productive working relationships with Education Center staff and parents/families/community and community resource providers; establish relationships with children and families by being visible daily.
• Document program activities and outcomes, which will promote the identification of successful practices and the sharing of these practices.
• Collaborate closely with Education Center staff, the Family Specialist, other family liaisons to organize and execute outreach and engagement events.
• Keep parents informed of program opportunities and services available at the school or within the community to support student progress.
• Attend professional learning sessions to ensure continued growth.
• Performs related duties and fulfill responsibilities as required.

Physical Requirements

Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

Required Qualifications

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency.
• One (1) year of experience in education, social services, adult education, community organizations, or related fields.

Preferred Qualifications

• Two (2) years of college from an accredited college or university.
• Two (2) years of experience in education, social services, adult education, community organizations, or related fields.
• Bilingual in English and Spanish.
• Valid Class "C" Texas Driver's License, or have the ability to obtain one within sixty (60) days of employment.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full‑time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full‑time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre‑employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge and Skills

• Knowledge of cultural differences and implications of culture for service delivery.
• Knowledge of standard program evaluation methods and report writing procedures.
• Knowledge of the communities which are served by Pre‑K 4 SA (quadrants of SA).
• Knowledge of community resources for families within San Antonio, such as housing, transportation, food assistant, and medical and dental care.
• Knowledge of school system and pertinent laws and policies that affect families.
• Skill in utilizing a personal computer and associated software programs.
• Skill in operating general office equipment.
• Ability to compile, organize, and maintain accurate and complete records and files.
• Ability to work collaboratively with Center staff, partnering school districts, and parents.
• Ability to maintain confidentiality of information.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to perform all the physical requirements of the position.