Parent Engagement Manager

Children of Promise NYC; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Children of Promise NYC (CPNYC) is seeking a Parent Engagement Manager to strengthen family involvement and communication within the Programs department. The role will build relationships with parents, coordinate engagement activities, and mentor interns under the Program Director.

The schedule is Monday through Friday, 10:00 AM to 6:00 PM. The organization focuses on supporting children of incarcerated parents and connecting families with resources, schools, and community partners to promote

Qualifications

• Bilingual in Spanish is required.
• Bachelor’s degree preferred; areas of study include General Education (K–8), Special Education, Social Work, Teaching, Professional Child Care, Psychology, or a related field
• Minimum of two years of experience, or comparable, supporting the social-emotional well-being of elementary or middle school students, including at least one year in an after-school setting
• Experience engaging parents and addressing concerns, and supporting families through workshops, family interaction, and intervention
• Demonstrated knowledge and experience supporting families and students in educational settings; experience working with a diverse student population helpful
• Comfortable facilitating parent trainings, with a social and emotional training background
• Knowledge of OCFS programs
• Well versed in managing and creating networking opportunities for CPNYC
• Excellent communication skills, and energetic and enthusiastic in working with youth and parents
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of accessing and transmitting information using a computer

Responsibilities

• Serve as the primary contact for parents and caregivers, keeping them informed about CPNYC’s progress, events, and activities
• Foster positive relationships with parents and encourage active participation in the program
• Maintain open communication with parents to support children’s development
• Send mass communications to parents by email, text blast, bulletin board posting, and flyer
• Address parent concerns or conflicts in partnership with the Program Director and ensure timely resolution
• Serve as liaison between families and the program’s support staff
• Increase parent involvement in the program by working closely with school, parent, and community organizations
• Support and manage the development and connectivity between parents and CPNYC’s selected prisons, including Sunday Smiles and Letter Writing, to ensure the quality of relationship with the multiplicity of prisons our families are located
• Maintain the system of consistency in how CPNYC communicates and builds with the prisons our families are located
• Organize and coordinate events, meetings, and workshops that engage parents and strengthen the community connection
• Manage the Parent Advisory Board
• Conduct follow-up calls regarding enrollment and participation
• Assist in the overall recruitment and registration of participants
• Mentor, train, and supervise interns, providing guidance, feedback, and opportunities for professional development
• Support interns in improving their skills in child supervision and program support
• Assist in planning and implementing activities, ensuring interns are effectively engaging children and maintaining program standards
• Act as a liaison between interns, staff, and parents, ensuring smooth communication and effective integration of interns into the program team
• Provide support to Social Workers and Social Work Interns in preparation for their workshops
• Provide general administrative and logistical support to the Program Director
• Complete special projects as required under the direction of the Program Director
• Other duties as assigned

Skills

Bilingual in Spanish

Excellent communication

Microsoft Office

Education

Bachelor’s degree preferred

Job description

Job Details

Job Location: Brooklyn - Brooklyn, NY 11216

Position Type: Full-Time/Part-Time

Salary Range: $60,000.00 - $65,000.00 Salary/year

Travel Percentage: None

Job Shift: Day

Title: Parent Engagement Manager

Reports to: Program Director

Department: Programs

Hours Per Week: 25 to 30 Part Time after 90 Full Time

Location: Bronx, NY / Brooklyn, NY

Remote Status: On-Site

Classification: Part Time, Exempt

About the Organization

Children of Promise, NYC’s (CPNYC) reimagines a just society that values the purpose of every child impacted by mass incarceration and removes barriers to create opportunities for children to thrive and achieve their full potential. CPNYC’s mission is to support and advocate for the children of incarcerated parents while speaking out against root causes that affect the communities we serve, including systemic racism, poverty, and bias in our nation’s criminal justice system. CPNYC has successfully developed an innovative model, the only one of its kind in New York City, which co-locates a licensed mental health clinic and children’s centers in Bedford Stuyvesant, Brooklyn, and the South Bronx. CPNYC provides an array of youth development programming and services tailored to each child’s individual strengths and challenges and fosters a unique uplifting environment to foster hope and resilience.

Position Overview

The Parent Engagement Manager plays a key role in fostering strong, consistent communication and collaboration between CPNYC’s program and the families it serves. Working under the supervision of the Program Director, the Parent Engagement Manager builds meaningful relationships with parents and caregivers, facilitates engagement activities, and ensures that families are informed, supported, and empowered as active participants in their child’s development and educational experience. The Parent Engagement Manager also mentors and supervises program interns, and serves as a liaison to address family questions, concerns, and feedback. The schedule is Monday through Friday, 10:00 AM to 6:00 PM.

Essential Job Functions

Family Engagement and Communication

• Serve as the primary point of contact for parents and caregivers, keeping them informed about CPNYC’s progress, events, and activities
• Foster positive relationships with parents and encourage active participation in the program
• Maintain open communication with parents to support children’s development
• Send mass communications to parents by email, text blast, bulletin board posting, and flyer
• Address parent concerns or conflicts in partnership with the Program Director and ensure timely resolution
• Serve as liaison between families and the program’s support staff
• Increase parent involvement in the program by working closely with school, parent, and community organizations

Family and Prison Connection

• Support and manage the development and connectivity between parents and CPNYC’s selected prisons, including Sunday Smiles and Letter Writing, to ensure the quality of relationship with the multiplicity of prisons our families are located
• Maintain the system of consistency in how CPNYC communicates and builds with the prisons our families are located

Events, Workshops, and Enrollment

• Organize and coordinate events, meetings, and workshops that engage parents and strengthen the community connection
• Manage the Parent Advisory Board
• Conduct follow-up calls regarding enrollment and participation
• Assist in the overall recruitment and registration of participants

Intern Supervision

• Mentor, train, and supervise interns, providing guidance, feedback, and opportunities for professional development
• Support interns in improving their skills in child supervision and program support
• Assist in planning and implementing activities, ensuring interns are effectively engaging children and maintaining program standards
• Act as a liaison between interns, staff, and parents, ensuring smooth communication and effective integration of interns into the program team
• Provide support to Social Workers and Social Work Interns in preparation for their workshops

Program and Administrative Support

• Provide general administrative and logistical support to the Program Director
• Complete special projects as required under the direction of the Program Director
• Other duties as assigned

Qualifications

Required Knowledge, Skill and Experience

Education and Experience:

• Bilingual in Spanish is required
• Bachelor’s degree preferred; areas of study include General Education (K–8), Special Education, Social Work, Teaching, Professional Child Care, Psychology, or a related field
• Minimum of two years of experience, or comparable, supporting the social-emotional well-being of elementary or middle school students, including at least one year in an after-school setting
• Experience engaging parents and addressing concerns, and supporting families through workshops, family interaction, and intervention
• Demonstrated knowledge and experience supporting families and students in educational settings; experience working with a diverse student population helpful
• Comfortable facilitating parent trainings, with a social and emotional training background
• Knowledge of OCFS programs
• Well versed in managing and creating networking opportunities for CPNYC
• Excellent communication skills, and energetic and enthusiastic in working with youth and parents
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of accessing and transmitting information using a computer

Conditions of Employment

Employment with Children of Promise, NYC is contingent upon the satisfactory completion of all pre-employment requirements, including verification of employment history and professional references, clearance through the New York State Statewide Central Register of Child Abuse and Maltreatment, fingerprint-supported criminal history record checks as required for work with children, and proof of eligibility to work in the United States.

COMPENSATION

Commensurate with the experience and qualifications of the selected candidate. The salary range for this position is $60,000 to $65,000 per annum. CPNYC provides an excellent benefits package including health, dental, vision, life insurance, 403B Plan, and the opportunity to make an impact in the lives of marginalized Black and Brown children and youth in New York City. We are committed to a diverse, socially just, and welcoming work environment and people of color, people with varying abilities, and people of all sexual orientations and gender identities are especially encouraged to apply.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement

Children of Promise, NYC is an Equal Opportunity/Affirmative Action Employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V