Family Engagement Manager

Children of Promise NYC; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Children of Promise NYC (CPNYC) is seeking a Parent Engagement Manager to strengthen family involvement and communication within the Programs department. The role will build relationships with parents, coordinate engagement activities, and mentor interns under the Program Director.

The schedule is Monday through Friday, 10:00 AM to 6:00 PM. The organization focuses on supporting children of incarcerated parents and connecting families with resources, schools, and community partners to promote

Qualifications

• Bilingual in Spanish is required.
• Bachelor’s degree preferred; areas of study include General Education (K–8), Special Education, Social Work, Teaching, Professional Child Care, Psychology, or a related field
• Minimum of two years of experience, or comparable, supporting the social-emotional well-being of elementary or middle school students, including at least one year in an after-school setting
• Experience engaging parents and addressing concerns, and supporting families through workshops, family interaction, and intervention
• Demonstrated knowledge and experience supporting families and students in educational settings; experience working with a diverse student population helpful
• Comfortable facilitating parent trainings, with a social and emotional training background
• Knowledge of OCFS programs
• Well versed in managing and creating networking opportunities for CPNYC
• Excellent communication skills, and energetic and enthusiastic in working with youth and parents
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of accessing and transmitting information using a computer

Responsibilities

• Serve as the primary contact for parents and caregivers, keeping them informed about CPNYC’s progress, events, and activities
• Foster positive relationships with parents and encourage active participation in the program
• Maintain open communication with parents to support children’s development
• Send mass communications to parents by email, text blast, bulletin board posting, and flyer
• Address parent concerns or conflicts in partnership with the Program Director and ensure timely resolution
• Serve as liaison between families and the program’s support staff
• Increase parent involvement in the program by working closely with school, parent, and community organizations
• Support and manage the development and connectivity between parents and CPNYC’s selected prisons, including Sunday Smiles and Letter Writing, to ensure the quality of relationship with the multiplicity of prisons our families are located
• Maintain the system of consistency in how CPNYC communicates and builds with the prisons our families are located
• Organize and coordinate events, meetings, and workshops that engage parents and strengthen the community connection
• Manage the Parent Advisory Board
• Conduct follow-up calls regarding enrollment and participation
• Assist in the overall recruitment and registration of participants
• Mentor, train, and supervise interns, providing guidance, feedback, and opportunities for professional development
• Support interns in improving their skills in child supervision and program support
• Assist in planning and implementing activities, ensuring interns are effectively engaging children and maintaining program standards
• Act as a liaison between interns, staff, and parents, ensuring smooth communication and effective integration of interns into the program team
• Provide support to Social Workers and Social Work Interns in preparation for their workshops
• Provide general administrative and logistical support to the Program Director
• Complete special projects as required under the direction of the Program Director
• Other duties as assigned

Skills

Bilingual in Spanish

Excellent communication

Microsoft Office

Education

Bachelor’s degree preferred

Job description

Children of Promise NYC (CPNYC) is seeking a Parent Engagement Manager to strengthen family involvement and communication within the Programs department. The role will build relationships with parents, coordinate engagement activities, and mentor interns under the Program Director.

The schedule is Monday through Friday, 10:00 AM to 6:00 PM. The organization focuses on supporting children of incarcerated parents and connecting families with resources, schools, and community partners to promote