Parcel Operations Specialist

Transportation Insight; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Transportation Insight is seeking a Parcel Operations Specialist to support the implementation and setup of new clients and carriers. You will partner with Implementation, IT and Client Services to gather requirements, test and implement services per the Service Agreement and Statement of Work.

You will collaborate with multiple teams to ensure accurate setup, conduct client calls, document GL coding, and provide training materials.

Qualifications

• Attention to detail with speed and accuracy on the keyboard.
• Ability to work independently and in team environments.
• Ability to clearly communicate both verbally and in writing.
• Ability to multi-task across multiple priorities.

Responsibilities

• Collaborate with Implementation, IT and Client Services to set up new clients, accounts and carriers.
• Understand and interpret Service Agreements and Statements of Work.
• Participate in client calls and emails as a Parcel Subject Matter Expert.
• Document and implement client GL Coding rules when needed.
• Test and implement client requirements with IT.
• Educate clients on invoicing and reporting processes.
• Provide issue resolution for reports, invoices, and inquiries.
• Assist with SOC II compliance audit and related tasks.
• Engage in special projects as assigned.

Skills

Attention to detail

Multi-tasking

Verbal and written communication

Team collaboration

Job description

The Parcel Operations Specialist supports the implementation and setup of new clients and carriers. Partnering with Implementation, IT and Client Services to effectively gather requirements, test and implement our services according to Service Agreement and Statement of Work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with Implementation, IT and Client Services teams to perform setup and implementation of new clients, accounts and carriers within our proprietary systems
• Ability to comprehend Service Agreements and Statements of Work
• Participate in client facing calls, meeting and emails as a Parcel Subject Matter Expert
• Gather, document and implement client’s GL Coding rules when necessary
• Partner with IT to successfully test and implement client’s requirements
• Educate client on Transportations Insight’s invoicing and reporting
• Provide issue resolution, as needed, on reports, invoices and questions from internal or external teams
• Provide training and process documentation as needed
• Assist with SOC II compliance audit
• Participate or be assigned special projects

KNOWLEDGE, SKILLS, AND ABILITIES

• Attention to detail combined with speed and accuracy on the keyboard
• Ability to focus on their individual work and perform both independently and within team environments
• Ability to effectively present information to clients, carriers or internal teams
• Ability to respond to common inquiries or complaints from clients, carriers or internal team
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions in mathematical or diagram form
• Ability to understand and act upon verbal and written instructions
• Ability to clearly communicate both verbally and written
• Must have ability to multi-task

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

• Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms.Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

• This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

• Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.