Paratransit Specialist - Dallas, TX

Superior Mobile Health; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Superior Mobile Health is seeking a Paratransit Specialist to provide safe, dependable wheelchair-accessible transportation for patients across contracted facilities. You will operate a van equipped with a lift and securement system, assist patients, and ensure proper securing and handling of wheelchairs.

A clean driving record and valid Texas license are required, with at least one year of relevant experience. The role emphasizes patient safety, timeliness, and adherence to company procedures.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 1 year of relevant experience.
• Valid Texas driver’s license.
• Clean driving record.

Responsibilities

• Safely transport patients between homes, hospitals, medical facilities, and other locations.
• Use GPS/navigation tools to locate facilities and destinations.
• Safely operate wheelchair-accessible vans, lifts, and securement equipment.
• Assist patients to/from the vehicle and secure wheelchairs before transport.
• Maintain the wheelchair van in safe operating condition and perform vehicle checklists.
• Notify a supervisor of mechanical issues or maintenance needs.

Skills

Compassionate customer service

Time management

Independent work

Strong communication

Education

High school diploma or GED

Job description

The Paratransit Specialist provides safe and dependable transportation for patients of contracted facilities who require specialized wheelchair-accessible transportation. This position operates a wheelchair-accessible van equipped with a lift and Q'Straint securement system.

The Paratransit Specialist assists patients from their pickup location to the vehicle, safely operates the wheelchair lift, and properly secures the patient and wheelchair before transport. Upon arrival, the specialist releases the wheelchair securement system, safely operates the lift to assist the patient from the vehicle, and escorts the patient to the appropriate destination.

Essential Functions

• Safely transport patients between their homes, hospitals, medical facilities, and other designated locations in a timely manner.
• Use GPS and navigation tools to locate hospitals, healthcare facilities, patient residences, and other destinations.
• Safely operate wheelchair-accessible vans, wheelchair lifts, and wheelchair securement equipment.
• Assist patients to and from the vehicle and ensure wheelchairs are properly secured before transportation.
• Maintain the assigned wheelchair van in safe and proper working condition.
• Complete the required vehicle mechanical checklist at the beginning of each shift.
• Promptly notify a supervisor of mechanical concerns, maintenance needs, or vehicle issues.
• Understand and appropriately use standard radio communication codes.
• Follow all applicable company policies, procedures, and safety practices.
• Perform additional duties as assigned.

Competencies

• Compassionate, positive, and enthusiastic approach when working with patients and others.
• Strong customer service and time-management skills.
• Ability to remain attentive to patient safety and transportation details.
• Dependable and capable of working responsibly and independently.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Minimum Requirements

• High school diploma or General Educational Development (GED) credential.
• Minimum of one (1) year of relevant experience.
• Valid Texas driver's license.
• Clean driving record.

Physical Demands and Working Conditions

This position requires the employee to regularly stand and walk; use hands and fingers; reach with hands and arms; and possess the ability to see, hear, speak, and feel as necessary to perform job responsibilities.

The employee may occasionally assist with lifting and/or transferring patients weighing between 100 and 250 pounds. The position may also involve occasional exposure to blood or other bodily fluids, fumes or airborne particles, and toxic or caustic chemicals.

In accordance with applicable law, reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.