Paratransit Eligibility Specialist

1 Utah Transit Authority; United States; On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Free transit passes

Job summary

Utah Transit Authority is hiring for an ADA Evaluator role in paratransit services. You will determine eligibility for ADA assistance, review applications, conduct in-person interviews, and assess applicants’ ability to use fixed-route services.

The position requires an associate degree and strong communication with the public. Ideal candidates have experience with diverse populations and proficiency in MS Outlook, Word, and Excel.

Qualifications

• An Associate's degree in a related field is required.
• Three years working with the public, including elderly, physically, developmentally, and/or cognitively disabled customers in a training-related field.
• Must have a valid Utah Driver’s License.

Responsibilities

• Determine the eligibility of customers to receive additional assistance under the ADA.
• Review applications, conduct in-person interviews, and perform eligibility assessments.
• Ascertain the applicant’s functional ability to ride fixed-route services; may be on feet or walking up to 5 miles daily.
• Minimize risk and budgetary impacts by interpreting assessment information and sources as needed.
• Communicate UTA policies and ADA guidelines to applicants and answer inquiries about eligibility.
• Create and maintain accurate, detailed records and reports.
• Provide administrative backup support to the ADA Evaluation Office Administrator and Mobility Center.

Skills

ADA knowledge

Customer service

Interpersonal communication

Multi-tasking

Attention to detail

Safety awareness

Education

Associate's degree in related field

Tools

MS Outlook

MS Word

MS Excel

Job description

Job Description and Qualifications Are you a devoted servant in your community with a passion for aiding those with disabilities? Do you want to move your career forward in a rewarding job where you can make an impact on the lives of others? Help UTA keep moving forward in our initiative to provide key mobility services to people with disabilities! Our Paratransit department helps those with disabilities stay connected by providing them with services to keep them moving and connected to the world around them.

Responsibilities

• Determine the eligibility of our customers to receive additional assistance in using our transportation services under the Americans with Disability Act (ADA).
• Review applications, conduct in-person interviews, and perform physical and/or functional eligibility assessments of an applicant.
• You will ascertain the applicant’s functional ability to ride fixed-route services. (Note: you may be required to be on your feet for an extended time while doing these assessments. You may be walking up to 5 miles a day.)
• Minimize risk and budgetary impacts to UTA by appropriately interpreting assessment information including interpreting additional reference sources as needed.
• Communicate UTA policies and ADA guidelines to applicants, general inquiries regarding ADA paratransit eligibility, and how it all relates to fixed-route services.
• Create and maintain accurate, detailed records and reports.
• Provide administrative backup support to the ADA Evaluation Office Administrator and Mobility Center as needed.

WORK SCHEDULE: Normally Monday-Friday, 8-5, but may be subject to change, if needed.

Minimum Qualifications - Education/Experience

• An Associate's degree in a related field is required.
• Three years working with the public, including elderly, physically, developmentally, and/or cognitively disabled customers in a training-related field.
• Must have a valid Utah Driver’s License.
• Must be a safe driver with no more than 4 moving violations in the past 3 years and no convictions for driving under the influence of alcohol or drugs in the past 10 years.

Knowledge / Skills / Abilities

• Knowledge of Americans with Disabilities Act (ADA) preferred.
• Sensitivity to people with various disabilities and their transportation needs.
• Intermediate proficiency in MS Outlook, Word, and Excel, required.
• Speak a second language (preferred but not required).
• Demanding physical assessments of our customers.
• Excellent decision-making and interpersonal skills.
• Communicate with a variety of people including managers, employees, customers, and the public; Communicate with customers with speech difficulties.
• Work in a high-stress environment and meet deadlines.
• Multi-task and solve problems.
• Attention to detail.
• This job requires regular and predictable attendance.

UTA Competencies

• Social Acumen – Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive.
• Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments. Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
• Safety – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment.
• Integrity – Acting with honesty, strong ethics, and accountability and taking responsibility for actions and mistakes.
• Belonging – Creating a culture where employees are seen, heard, valued and safe to be authentic.
• Teamwork – Building strong teams that create an environment where everyone’s unique skills and perspectives contribute to shared purpose, connection and achievement of goals.
• Empowerment – Creating a workplace environment where people are properly resourced and motivated to do their best in solving problems and taking ownership of their work.
• Accountability – Taking ownership of self-actions, decisions and performance.

Compensation

Pay Rate: $27.84

Benefits

As a full-time Administrative Employee, your Total Rewards Benefits Package will include:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts.
• Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage.
• HSA with company match available to employees enrolled in the HDHP.
• Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

Equal Opportunity Employer

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply.

Accommodation

Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Drug-Free Workplace

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

We grow together. We succeed together. We are UTA, together. A career with UTA offers a unique opportunity to make a difference in our communities while building a purposeful and rewarding career.