Paramedic - Medical Solutions

Crisis24; Hana (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Crisis24 is seeking an Acute Care Paramedic in Maui, Hawaii, to provide concierge-level medical care and customer service. The successful candidate will have a high school diploma, NREMT Paramedic License, and at least 5 years of 911 ALS field experience. The role includes mentorship to staff, emergency medical care, and coordination with healthcare providers. Experience in remote locations is preferred. Join us in delivering high-quality medical services and enhancing client experiences.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• NREMT Paramedic License is required.
• Hawaii Paramedic certification required, or ability to obtain prior to employment.
• BLS, PALS, ACLS and PHTLS provider certifications are required.
• 5 years of 911 ALS field experience is required.

Responsibilities

• Provide mentorship and training to local Security staff.
• Provide preventative and emergency medical care.
• Coordinate medical referrals with healthcare professionals.
• Maintain medical equipment and inventory.
• Assists with developing policies and procedures.

Skills

Customer Service

Communication

Organization & Time Management

Team Orientation & Interpersonal

Education

High school diploma or equivalent

NREMT Paramedic License

Hawaii Paramedic certification

5 years of 911 ALS field experience

Tools

Microsoft Office

Job description

This position is dedicated to the provision of concierge‑level medical care, hospitality, and customer service to specific individual clients or specific locations for members, staff, and guests. The Acute Care Paramedic will provide quality and excellence in the delivery of emergency and preventative medical care and training services to patients and local providers. This role is critical in setting and exceeding delivery and service expectations for clients and team members.

Only accepting local candidates, Maui, Island

Essential Duties and Responsibilities:

• Provides mentorship and training to local Security staff, EMRs, and Fire & Safety personnel in best practices aligned with U.S. NREMT, NAEMT, AHA standards, and team dynamics, ensuring excellence in medical policies and procedures.
• Provides preventative, therapeutic, and emergency medical care to assigned clients, members, staff, and guests.
• Coordinates medical referrals and consultations with U.S. healthcare, local and remote physicians, including telemedicine consultations.
• Maintains all supplies, medical equipment, and emergency response vehicles according to manufacturer’s recommendations and company procedures.
• Maintains inventory of all medical supplies and equipment on the property; requests medications and supplies for restock through the correct channels.
• Maintains electronic medical records system and reports all patient encounters.
• Assists with developing or maintaining policies and procedures for all clinical operations including telemedicine capabilities and medical evacuations.
• Completes monthly consolidated reports for clinical services provided as requested.
• Generates and maintains accurate records for services rendered as requested.
• Performs cleaning, care, and disinfection of the clinic and work area.
• Ensures the area is safe by conducting inspections to ensure first aid kits are up to date, safety procedures are being followed, hazards are addressed, and incidents are reported.
• Develops and presents training programs for staff and clients as requested.
• In‑home concierge medical and emergency response services may be required/requested.
• Perform all other duties as reasonably assigned.

The above‑cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• High school diploma or the equivalent is required; Associate degree or equivalent experience in an applicable field is preferred.
• NREMT Paramedic License is required.
• Hawaii Paramedic certification is required, or the ability to obtain prior to employment.
• BLS, PALS, ACLS and PHTLS provider certifications are required; instructor certifications preferred.
• 5 years of 911 ALS field experience is required. Minimum of 3 years of experience in Critical Care Transport or an equivalent setting preferred.
• Preferred credentials include AHA Instructor cards, AMLS, PEPP or EPC.
• Critical Care Emergency Medical Transport Program (CCEMTP), Certified Critical Care Paramedic (CCP‑C) or Certified Flight Paramedic (FP‑C) credentials through the International College of Advanced Practice Paramedics or equivalent is strongly preferred.
• Experience interacting with high‑net‑worth individuals is preferred.
• Experience working in remote locations and austere environments is preferred.

Knowledge/Skills/Abilities:

• Knowledge and proficiency in working in a clinical environment.
• Customer Service – able to personally provide a high level of interactive service to a targeted customer base/market, building relationships and acting as an internal company advocate.
• Team Orientation & Interpersonal – highly motivated, passionate, and creative team‑player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Communication – able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing a professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Systems & Software – proficient knowledge of Microsoft Office software applications.

Information Security:

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.