Paramedic Field Supervisor - Full Time Third Shift

Meritus Health; Winchester (VA); On-site; USD 40,501 - 60,752; Full time

Benefits offered by this job

Zero-deductible health plan

Dental and vision insurance

Flexible spending accounts

Job summary

Meritus Health is seeking a Paramedic Field Supervisor in Winchester, VA, to support ambulance operations and ensure patient care. The role involves providing logistical support, managing field staff, and performing quality audits on patient care records.

The ideal candidate will have a high school diploma, an associate degree, and relevant certifications. Competitive compensation and full benefits are provided, including a zero-deductible health plan and tuition assistance.

Qualifications

• Experience in emergency or non-emergency medical transport service.
• Supervisory experience preferred.
• Must maintain required certifications.

Responsibilities

• Support Operations Manager and field staff in logistics and staffing.
• Provide patient care as needed during shifts.
• Perform quality assurance audits on patient records.

Skills

Leadership skills

Patient care

Microsoft Office proficiency

Data entry accuracy

Education

High School Diploma or equivalent

Associate degree

Job description

Overview

The Paramedic Field Supervisor will provide support to the Operations Manager, field staff and dispatch through fleet management, logistics, staffing/scheduling, ensuring consistent operational readiness and system status management in a high-volume commercial ambulance/Emergency Medical Services (EMS) service. The Supervisor will provide patient care at their current certification level when supervising ambulance and transport personnel, filling in for vacant shifts and staffing/upstaffing an ambulance or transport vehicle for critical patient or operational needs. The Supervisor will perform clinical and clerical quality assurance audits of electronic patient care records and provide constructive feedback to staff if deficiencies are identified. The Supervisor will be a point of contact for operational needs while on shift and during hours where management is not on site. The Supervisor will be a liaison between referrals and the VMT dispatch center and field staff to create a cohesive, highly effective and safe environment for the patient and staff members. This is a safety sensitive position.

Department

VMT-WINCHESTER - 507201

Work Details

• Worker Sub Type: Regular
• Work Shift: Third Shift (United States of America)

Compensation

Pay Range: $29.40 - $44.10

Clinical Care

Serves as the attendant in charge on ALS or BLS ambulance transports as appropriate.
Maintains requested level of transport (ALS/BLS/SCT), unless under the direction of referring physician to do otherwise.
Provides clinical care to the acutely ill or injured patient that meets or exceeds standards of care, as defined by national, state, local, or division protocols.
Adheres to clinical documentation standards and protocols 100% of the time.
Responsible for following all policies and procedures related to the security of controlled medications.
Demonstrates leadership and coaching skills when interacting with fellow employees.
Communicates effectively and appropriately with management, physicians, nurses, and fellow employees in interpreting the signs and symptoms of patient conditions, clarifying patient needs, and verifying physician's orders.
Manages the care and transfer of emergent patients so as to assure all avoidable delays in assuming care are minimized, as measured by the average on-scene time as compared to station peers for the preceding 12 months.

Field Supervisor Functions

• Provide feedback, coaching, and corrective action to team members regarding safety, service, quality, and patient, customer, or employee satisfaction.
• Assist dispatch with coordination and prioritization of transports that require special coordination or needs.
• Serve as the first line in responding to inquiries from patients, families, facilities, and physicians.
• Assist with development and enforcement of Valley Medical Transport policies.
• Assist with the completion of risk reports and investigations of patient or employee safety concerns.
• Assist the Station Manager as requested by assuming responsibility for one or more support needs; including scheduling, payroll, fleet maintenance, coordination of new employee selection and orientation, or supplies and biomedical equipment maintenance.

Daily Operations and Time Management

• Completes all required vehicle check-off forms, accurately identifying and correcting any critical deficiencies prior to beginning duties.
• Observes for needed maintenance and repairs to vehicles and equipment, reports same in written format to immediate supervisor or other designated individual as requested.
• Returns vehicle to state of readiness after each call and at the conclusion of the assigned shift (including cleaning, restocking, refueling).
• Recommends replacement or repair of equipment and supplies to the Station Manager as needed.
• Operates all equipment in accordance with manufacturer\'s directions and related competency.
• Completes all required clinical and billing documentation prior to departing from shift, with material scanned, attached and labeled 100% of the time.
• Utilizes expeditious and accurate route planning to assure minimal travel time between points of origin and destination.
• Complies with enroute time standards 100% of the time.
• Manages the timely transfer of care at the receiving facility as measured by average drop-off time for all transports, as compared to peers.

Patient and Customer Service

Meet or exceed station goals for patient satisfaction as measured by the most recent two quarters of satisfaction data. Meet or exceed station goals for referral satisfaction as measured by the response to the rating of overall quality of care. Seek opportunities to provide extraordinary service to referral customers, patients, and families as evidenced by direct observation and feedback.

Continuing Education and Professional Development

Maintains all required certifications without need for specially scheduled classes or accommodation. If dual-state or greater certified, maintains this level of certification on an ongoing basis. Completes continuing education classes on an ongoing basis. Completes recertification documentation and presents to the Training Manager 30 days prior to due date. Successfully completes Annual Mandatory Training by Feb 1 each year. Attends and participates in station employee meetings when not scheduled to work for VMT.

Employee and Patient Safety

Utilizes approved methods and devices in lifting, moving, and transferring patients 100% of the time to assure safety. Uses proper personal protective equipment in compliance with policies and OSHA regulations 100% of the time. Follows hand washing procedures 100% of the time. Completes annual respiratory fit test screening as scheduled.

Safety and Driving Standards

Adheres to Safe Driving Performance Evaluation Standards and targets related to vehicle incidents, driving records, ongoing education, and corrective actions as defined by policy.

Education

High School Diploma or equivalent required. Associate degree is required.

Experience

Years of experience in emergency or non-emergency medical transport service, with supervisory experience preferred.

Certification and Licensure

Valid driver’s license required. DOT Medical Examiner’s Certificate required. BLS, ACLS, PALS certifications required. EMT Paramedic Certification required for primary state and within 6 months for secondary state. CCP-C or FP-C required within 18 months. EVOC required and provided during orientation. ASM certification preferred.

Qualifications

Must be 21 years of age. Proficiency in Microsoft Office and accurate data entry into electronic medical records. Driving record must be acceptable to the company\'s insurance carrier. Must be able to perform pharmacological calculations.

Benefits

Valley Health offers competitive compensation and benefits for full-time employees, including:

• A zero-deductible health plan
• Dental and vision insurance
• Generous paid time off
• Tuition assistance
• Retirement savings match
• Employee assistance program
• Wellness program

Valley Health also offers a health savings account and flexible spending accounts for childcare, life insurance, disability, and professional development, with additional perks for employees. For full details, visit valleyhealthbenefits.com.