PAR Collections

Fresenius Medical Care; United States; Remote; USD 48,712,000 - 77,366,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care in the United States is seeking a Patient Account Representative - Collections to support collections operations. You will maintain databases, ensure timely payment receipt, and minimize bad debt while delivering excellent customer service to patients and vendors.

Key duties include identifying and resolving routine outstanding claims, generating reports, processing payments, and documenting activities. You may mentor staff and participate in projects.

Qualifications

• 1–2 years of related experience.
• General computer skills with Word, Excel, and email.
• Detail-oriented with strong analytical and organizational skills.
• Excellent oral and written communication with customers and management.

Responsibilities

• Identify and resolve routine outstanding claims.
• Generate and analyze reports and work lists for account issues.
• Assist in resolving past-due payments.
• Ensure timely receipt of claim payments and reconcile data.
• May serve as a point of contact for customers or external vendors; mentor staff.
• Assist with various projects as assigned.

Skills

Customer service

Communication

Data entry

Analytical skills

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Email apps

Job description

PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years’ related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Hourly Rate: $17.00 - $27.00

Non-Bonus Eligible Positions: include language below.

• Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions – include language below.

• Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors