PAR Collections

Fresenius Medical Care; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Fresenius Medical Care is seeking a Patient Account Representative - Collections in Chandler, AZ to support collections operations. The role focuses on maintaining timely claim payments, reducing bad debt, and delivering strong customer service to patients and vendors.

Under supervision, you will resolve routine outstanding claims, generate reports, and assist with past-due payments. The position requires good communication skills and basic computer proficiency, with opportunities to mentor

Qualifications

• 1–2 years of related experience preferred.
• General computer skills with word processing, spreadsheet, and email applications.
• Detail oriented with strong analytical and organizational skills.
• Excellent oral and written communication with customers and management.

Responsibilities

• Identify and resolve routine outstanding claims under supervision.
• Generate and analyze reports to identify and resolve patient account issues.
• Assist in resolving past due payments and outstanding balances.
• Ensure timely receipt of claim payments and reconcile data accordingly.
• Document activities thoroughly in accordance with policies and procedures.
• Serve as a point of contact for customers or external vendors as needed.
• Mentor other staff when applicable and support team goals.
• Assist with special projects assigned by supervisor.

Skills

Communication

Interpersonal skills

Attention to detail

General computer skills

Education

High School Diploma

Job description

PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.