Panhandle Regional Director of Patient Success

Elite DNA Behavioral Health; Tallahassee (FL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Bonus structure

Medical, dental, vision

401(k) and retirement plan

Mileage & travel reimbursement

Career advancement opportunities

Job summary

Elite DNA Behavioral Health is seeking a Regional Director of Patient Success to oversee outpatient behavioral health clinics across the Florida Panhandle, including Pensacola, Panama City Beach, Tallahassee, and nearby areas. Base in Tallahassee with in-person leadership and regional accountability.

The role drives performance, patient satisfaction, employee engagement, and financial sustainability across all locations, with a focus on operational excellence, staff development, and compliant

Qualifications

• Minimum 5+ years in a multi-site leadership role at director level or higher.
• Experience in healthcare or behavioral health.
• Strong knowledge of behavioral health services, scheduling efficiencies, and reimbursement models.
• Proficiency with EMRs (Athena, NextGen) and data analytics.
• Bachelor’s degree required; Master’s preferred.

Responsibilities

• Provide direct leadership to clinic office managers and oversee all day-to-day operations within the region.
• Monitor and improve provider productivity, patient access, and schedule optimization.
• Ensure compliance with organizational policies, HIPAA, and all applicable state and federal regulations.
• Partner with clinical leadership to support high standards of patient care, outcomes, and service delivery.
• Lead strategic initiatives to drive growth, improve operational efficiency, and meet revenue goals.
• Analyze and manage P&L statements, budgets, staffing ratios, and facility performance.
• Collaborate with Human Resources on recruitment, retention, onboarding, and performance management of staff.
• Facilitate communication between clinics and corporate leadership to ensure alignment with company vision and goals.
• Identify barriers to success at the clinic level and implement data-driven solutions.
• Conduct regular site visits to maintain strong visibility, accountability, and engagement across the region.
• Lead training, mentorship, and development for emerging clinic leaders and managers.
• Maintain an in-office presence in the designated "home" location 2-4 days per week.
• Travel regularly within the Panhandle region (Pensacola, FL to Dothan, AL).

Skills

Leadership

Operational excellence

Communication

Team development

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree preferred

Tools

Athena EMR

NextGen EMR

Microsoft Office

Job description

Elite DNA Behavioral Health is seeking a Regional Director of Patient Success to oversee outpatient behavioral health clinics across the Florida Panhandle, including Pensacola, Panama City Beach, Tallahassee, and nearby areas. Base in Tallahassee with in-person leadership and regional accountability.

The role drives performance, patient satisfaction, employee engagement, and financial sustainability across all locations, with a focus on operational excellence, staff development, and compliant