Pandora Specialist, Payroll

Pandora; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Employee discounts

Learning & development opportunities

Job summary

Pandora is seeking a Payroll Specialist to manage end-to-end payroll for the Pandora Americas Shared Services team. You will handle multi-entity, multi-state payrolls, ensure data integrity, and respond to payroll inquiries with a customer-focused mindset.

Responsibilities include data preparation, audits, garnishments, and collaboration with HR, Finance, and Benefits to support accurate, compliant payroll processing using Dayforce and UKG.

Qualifications

• Bachelor's degree required or equivalent work experience.
• 8–10 years of high-volume payroll experience.
• Experience with UKG, SuccessFactors and Dayforce or Enterprise Time Keeping is a must.
• Experience with processing payroll adjustments and W2Cs in UKG.
• Strong understanding of payroll tax jurisdictions and compliance will be essential.

Responsibilities

• Provide end-to-end payroll processing for multi-entity, multi-state operations.
• Coordinate payroll-related activities with HR, Finance, and Benefits teams.
• Audit and reconcile payroll data; run variance reports; support quarter/year-end close.
• Handle garnishments, deductions, and timekeeping data in Dayforce and UKG.
• Resolve payroll inquiries and ensure data integrity across SAP SuccessFactors.

Skills

Payroll accuracy

Analytical skills

Attention to detail

Customer service orientation

Communication skills

Independent work

Problem solving

Education

Bachelor's degree

Tools

UKG (Ultimate Software)

Dayforce

SAP SuccessFactors

Kronos/UKG

Job description

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

Your Role as Payroll, Specialist:

A Payroll Specialist under the Pandora Americas Shared Services model is responsible for providing customer service and executing end to end payroll processes. Payroll Specialist will provide coordination and continuous improvement of current business processes within the payroll department. End to end processing includes payroll support for multi-entity, multi-frequency submissions. Duties include preparation, review of payroll data, calculation of exception items, garnishments, and administration of time and attendance system. Payroll Specialist will also assist department with other payroll-related projects as needed.

Key responsibilities include:

• Supports the Pandora Americas Shared Service payroll process as one of the primary subject matterexpertincluding the calculation, auditing, preparation and submission of payroll for NAM.
• Ability to execute extremely deadline driven tasks in a timely and effective manner.
• Positive, pleasant and approachable demeanour with customer centric mindset.
• Research and resolve payroll issues through Zen Desk Payroll ticketing system.
• Collaborates with business partners and management to provide properly controlled processes to meet internal/external customer needs.
• Participate in internal and external audits
• Maintain payroll expertise by staying up to date on statutory compliance.
• Maintain employee payroll garnishments.
• Process off-cycle payrolls and manual payments upon approval.
• Payroll Processing:Administer accurate bi-weekly/weekly multi-state payrolls for10,000+ retail employees usingDayforceandUKG(formerly Kronos/Ultimate Software).
• HRIS Data Integrity:Manage and audit employee data, job changes, and organizational structures withinSAP SuccessFactors.
• Retail Time & Attendance:Reconcile timekeeping data, commission structures, bonuses, and tip allocations unique to the retail industry.
• Compliance:Ensure adherence to federal, state, and local wage and hour laws, including FLSA, overtime rules, and multi-state tax withholding.
• Reporting & Auditing:Run variance reports, conduct pre- and post-calculation audits, and assist with quarter-end/year-end reconciliation.
• Employee Support:Serve as a subject matter expert to resolve payroll discrepancies, tax inquiries, and benefit deduction issues.
• Coordinate payroll-related activities with Human Resources, Finance, and Benefits teams.
• Generate payroll reports and assist with month-end, quarter-end, and year-end activities.
• Support audits and maintain payroll documentation in accordance with company policies.
• Assist with system testing, upgrades, and process improvements within UKG.

Craft your career with us if you have:

• Bachelor's degree
• 8-10 yrs high volume payroll experience
• Experience with UKG (Ultimate Software), Success Factors and Dayforce or Enterprise Time Keepinga must
• Experience with processing payroll adjustments and W2C's in UKG
• Strong understanding of appropriate tax jurisdiction based on work and resident state
• Strong analytical capability to understand calculations for various pay components
• Knowledge of tax regulations, benefits administration, and compliance procedures is critical to avoid errors and legal penalties
• Experience:3-5+ years of high-volume, multi-state payroll experience in retail, hospitality, or a similar high-turnover industry.
• Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, and reconciliations
• High level of accuracy and strong attention to detail
• Knowledge of payroll laws, tax regulations, garnishments, and deductions
• Ability to maintain confidentiality and handle sensitive employee information
• Strong communication and problem-solving skills
• Ability to work independently and manage deadlines in a fast-paced environment
• CPP designation is a plus

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our