Pandora Manager, People Technology & Analytics

Pandora; New York (NY); On-site; USD 131,000 - 162,000; Full time

Benefits offered by this job

Base salary + bonus

Medical, dental, vision, disability, A

Paid time off & holidays

Tuition reimbursement and learning &1

Job summary

Pandora NAM seeks a Manager, People Technology + Analytics to lead HRIS operations and analytics across North America. You will ensure data integrity, drive reporting, and partner with global teams to improve processes and technology solutions.

Ideal candidates bring extensive HRIS experience (UKG UltiPro, SAP SuccessFactors), strong analytics skills, and the ability to influence stakeholders in a matrixed organization. This role supports strategic HR initiatives in a dynamic retail environment.

Qualifications

• Bachelor's degree in a technical discipline.
• 8+ years HRIS administration and configuration with 4+ years people management.
• Strong communication and ability to influence stakeholders.
• Ability to manage multiple projects in matrixed organizations.
• Experience with UKG UltiPro / SAP SuccessFactors and data governance concepts.
• Proficiency with data analysis tools and languages (Excel, SQL, Python or R).
• Experience with data visualization platforms like Power BI or Tableau.

Responsibilities

• Directs and oversees day-to-day HRIS operations for Pandora North America (SuccessFactors, UltiPro).
• Develops and mentors team, sets priorities and builds capabilities.
• Ensures data integrity and system compliance with local regulations.
• Generates ad-hoc and routine reports using Cognos Analytics, SuccessFactors, and MS Excel.
• Partners with Global People Technology team on projects and process improvements.
• Designs procedures to ensure accurate HR data and reports; maintains system upgrades and training.
• Advises stakeholders on system compliance and HR data governance.

Skills

Communication

Stakeholder influence

Project management

Troubleshooting

Attention to detail

Analysis

Education

Bachelor's degree in a technical discipline

Tools

Excel

SQL

Python

R

Power BI

Tableau

Job description

Manager, People Technology + Analytics , Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

Our People Technology & Analytics Team is part of our HR Operations Team, responsible for data integrity, security, system testing, report writing and adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro. In partnership with the Global People Technology team, this role is responsible for evaluating, designing and implementing procedures to ensure HR data is accurate and reportable, enabling strategic business outcomes.

This role will be responsible for serving as a subject matter expert (SME) for several solution platforms supporting the overall HR and business strategy, including but not limited to SuccessFactors and UKG.Whilst this role will not be responsible for technical configurations of our global platforms, they will partner closely with our global technical teams on process improvement, technical capabilities, gap analysis and opportunities to enhance/redesign current ways of working and functionality.

The People Technology & Analytics will act as a business partner on system compliance in coordination with local regulations and serves as a technical advisor to key stakeholders including but not limited to HR - Performance & Reward, Payroll, HR Business Partners and People Experience.

Your Role as a Manager, People Technology + Analytics:

• Directs and oversees the day-to-day technical operations of Human Resource systems (SuccessFactors, UltiPro, etc) for Pandora North America
• Develops and mentors team members in the performance of their duties, establishing work priorities, cross training, building capabilities and in achieving management objectives
• Ensures data integrity, security, adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro
• Manages and generates reports/queries, which includes writing, maintaining, and supporting a variety of ad-hoc and routine reports utilizing Cognos Analytics, SuccessFactors reporting and MS Excel. Helps maintain data integrity in systems by running queries and analyzing data.
• Partners with the Global People Technology team overseeing related projects and process improvement initiatives to maximize our systems capabilities through automation and efficiency.
• Designs and implements procedures to ensure HR data is accurate and reportable. Performs system maintenance, which includes reviewing, testing and implementation of upgrades, and documenting/training business on new functionality.
• Advises business partners on system compliance in coordination with local regulations
• Strategically provides continuous improvements to the HR Data processes by analyzing new functionality for maximum use and relevance for Pandora North America
• Partners with key stakeholders to develop and implement technology solutions to meet the day-to-day needs of the business. Identifies and understands complex system issues, recommends solutions, and takes the appropriate course of action to best support the business.
• Manages and participates in internal and external audit requests
• Manages the development and administration of vendor data integrations
• Maintains Human Resources information confidentiality
• Clean, transform, and validate system data to ensure accuracy, consistency, and integrity across all HR data sets.
• Use quantitative analysis techniques to identify trends, correlations, and insights related to HR metrics and KPIs.
• Conduct statistical analyses and predictive modeling to support HR initiatives and identify emerging risks or opportunities
• Provide data-driven insights and recommendations to support strategic decision-making and guide HR programs.

Craft your career with us if you have :

• Bachelor's degree in technical discipline is preferred
• 8+ years' experience in HRIS administration and configuration with 4+ years of people management preferred.
• Strong communication skills with the ability to influence and persuade stakeholders
• Ability to manage multiple projects in highly matrixed organizations, often with competing priorities.
• Previous experience with payroll systems preferably Ultimate Kronos Group (UKG) - UltiPro
• Previous experience with Workforce Management Systems preferably Ceridian Day Force
• Previous experience with SAP SuccessFactors with a strong technical capability on system functionality
• Demonstrate strong troubleshooting, analytical and technical ability.
• Excellent attention to detail
• Strong analytical capability
• Strong understanding of HR processes, metrics, KPIs, and their application in workforce insights.
• Proficiency with data analysis tools and languages, such as Excel, SQL, Python, or R.
• Experience using data visualization platforms like Power BI, Tableau, or similar tools to build dashboards and reports.
• Familiarity with HRIS systems, including understanding of data structures, data extraction, and data governance concepts.
• Ability to diagnose and resolve data integration issues, such as mismatches, missing fields, or failed data syncs (in partnership with HRIS/IT).

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York Salary: $131,000 - $162,000 commensurate on experience

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.