Pallet Repair Technician

Surge; Massachusetts; On-site; USD 22,000 - 33,000; Full time

Job summary

Surge is seeking a Repairman to inspect, repair, and restore pallets to meet quality standards. You will follow safety rules, maintain clean workspaces, and support production targets daily.

The role emphasizes accurate nail patterns, traceability with IDs, and teamwork in a fast-paced environment. Responsibilities include handling both manual and automated repairs, liaising with surrounding teams, and ensuring a high quality score of 95% on audits.

Qualifications

• High School Diploma or equivalent required.
• Strong commitment to safety and quality standards.
• Ability to use nail guns, saws, hammers and other hand tools safely.

Responsibilities

• Follow safety procedures, wear PPE, and keep repair area clean.
• Repair pallets following procedures and replace damaged boards as needed.
• Ensure nails do not protrude and boards are properly aligned and fastened.
• Adhere to nail placement patterns and maintain pallet cleanliness.
• Maintain attendance, reliability, and effective communication with the team.

Skills

Attention to detail

Teamwork

Communication skills

Safety awareness

Education

High School Diploma or equivalent

Tools

Nail guns

Saws

Hammers

Hand tools

Job description

Job Overview

The Repairman is responsible for inspecting, repairing, and restoring pallets to meet established quality standards. This position requires strict adherence to safety rules, consistent attendance, and support for overall operations to ensure production targets and quality metrics are met daily.

Repairmen play a key role in maintaining safe, reliable, and efficient repair operations, ensuring each pallet meets or exceeds expectations for strength, cleanliness, and appearance.

Key Performance Targets

• Quality: ≥ 95% based on internal audit standards
• Manual Operation: Each repair should take between 1.75 and 2.00 minutes, balancing productivity and quality
• Automated Operation: Each repair should take no less than 1.43 minutes, balancing productivity and quality
• Repair Accuracy: 100% compliance with required repair patterns and nail placement standards

Responsibilities and Duties

1. Safety and Compliance

• Follow all company safety procedures and wear required PPE (safety glasses, gloves, ear protection, and steel-toe boots) at all times.
• Inspect tools, air lines, and nail guns before each shift to ensure proper function.
• Report immediately any unsafe condition, damaged tool, or injury to the Supervisor.
• Maintain a clean, organized, and debris-free repair area to prevent hazards or equipment damage.
• Never bypass safety devices or perform maintenance without authorization.
• Participate in safety meetings, inspections, and training as assigned.

2. Quality and Process Adherence

• Perform repairs following established pallet repair procedures and specifications.
• Replace all damaged or missing boards, blocks, and stringers as required.
• Ensure no nails are protruding and all boards are properly aligned and fastened.
• Follow approved nail patterns and component placement criteria for every repair.
• Ensure pallets are free from contaminants such as cardboard, plastic, or grease.
• Mark each repaired pallet with your assigned ID for traceability and accountability.
• Achieve and maintain a minimum 95% quality score on audits.
• Report any recurring defect trends or material issues to the Supervisor.

3. Attendance and Reliability

• Maintain consistent and punctual attendance.
• Arrive on time and ready to begin work at the start of the shift.
• Notify the Supervisor promptly of any absences, tardiness, or emergencies.
• Stay engaged and productive during the entire shift.
• Demonstrate reliability, teamwork, and willingness to adjust tasks to meet production goals.

4. Operational Support

• Assist with production flow when required by the Supervisor or Plant Manager.
• Support related operations such as sorting, stacking, or cleaning when repair volume is lower.
• Cooperate with quality, maintenance, and sorting teams to ensure efficient operations.
• Follow instructions for rework, downtime recovery, or special repair requests as directed.
• Maintain clear communication with team members to avoid slowdowns or rework.

5. End-of-Shift Responsibilities

• Clean and organize the workstation, removing wood scraps, nails, and debris.
• Turn off air tools, disconnect air hoses, and properly store all equipment.
• Ensure the floor around the repair table is swept and clear.
• Notify the Supervisor of any issues or material shortages before leaving.

Qualifications

• High School Diploma or equivalent.
• Experience in manual or automated pallet repair preferred.
• Strong understanding of safe work practices and quality standards.
• Ability to use nail guns, saws, hammers, and other hand tools safely and efficiently.
• Good communication, attention to detail, and teamwork skills.
• Physically capable of lifting up to 80 poundssafely and standing for long periods.
• Demonstrated commitment to safety, quality, attendance, and operational support.

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