Paint Store Customer Service Pro

Sherwin-Williams; Ephrata (Lancaster County); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams in Ephrata, PA is seeking a Customer Service Specialist to support Store #5942. You will assist wholesale and retail customers, determine needs, recommend products, and resolve concerns to ensure client satisfaction while supporting sales goals.

You will handle in-person and phone interactions, process transactions, stock displays, tint and mix products as needed, and help with deliveries. The role requires reliability, basic math, and the ability to lift up to 70 lb and work

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• Valid, unrestricted Driver’s License.
• Able to lift up to 70 lbs.
• Willing to work evenings and weekends.
• Previous customer service or retail experience preferred.

Responsibilities

• Deliver excellent customer service to drive sales.
• Assist customers in person and by phone.
• Build trust with wholesale and retail customers.
• Process transactions accurately and per policies.
• Maintain stock and display areas and set up displays.
• Assist in deliveries and loading/unloading as needed.
• Stay knowledgeable on products and options.
• Follow inventory control procedures and suggest improvements.

Skills

Customer service

Sales

Cash handling

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Ephrata, PA is seeking a Customer Service Specialist to support Store #5942. You will assist wholesale and retail customers, determine needs, recommend products, and resolve concerns to ensure client satisfaction while supporting sales goals.

You will handle in-person and phone interactions, process transactions, stock displays, tint and mix products as needed, and help with deliveries. The role requires reliability, basic math, and the ability to lift up to 70 lb and work