Paint Store Customer Experience Pro

Sherwin-Williams; Westlake (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams in Westlake, OH, Store #701243, is hiring a full-time Customer Service Specialist at $15.83 per hour. The role involves assisting customers, processing sales, and delivering high-quality service while meeting store sales goals.

Responsibilities include in-person and phone support, tinting and mixing paints, stocking, and maintaining displays. Applicants should be 18+, able to lift up to 50–70 lbs, and willing to work evenings/weekends; bilingual Spanish is a plus.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Spanish language

Sales experience

Education

High School diploma or GED

Job description

Sherwin-Williams in Westlake, OH, Store #701243, is hiring a full-time Customer Service Specialist at $15.83 per hour. The role involves assisting customers, processing sales, and delivering high-quality service while meeting store sales goals.

Responsibilities include in-person and phone support, tinting and mixing paints, stocking, and maintaining displays. Applicants should be 18+, able to lift up to 50–70 lbs, and willing to work evenings/weekends; bilingual Spanish is a plus.