Paint & Customer Experience Specialist (In-Store & Delivery)

Sherwin-Williams; Nags Head (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams is seeking a Full-Time Customer Service Specialist to support both wholesale and retail customers at Store #725626 in Nags Head, NC. The role emphasizes helping customers choose the right paints and supplies and delivering prompt service to meet store sales goals.

The candidate should have a High School diploma or GED, with prior experience in retail or paint-related sales. Flexibility to work evenings/weekends is required, and a background in tinting/mixing may be advantageous.

Qualifications

• Minimum requirements include at least 18 years of age and legal ability to work in the United States.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales orientation

Product knowledge

Cash handling

Inventory control

Stock management

Tinting & mixing

Multitasking

Language skills

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams is seeking a Full-Time Customer Service Specialist to support both wholesale and retail customers at Store #725626 in Nags Head, NC. The role emphasizes helping customers choose the right paints and supplies and delivering prompt service to meet store sales goals.

The candidate should have a High School diploma or GED, with prior experience in retail or paint-related sales. Flexibility to work evenings/weekends is required, and a background in tinting/mixing may be advantageous.