Paid Training In-Office Customer Support & Reservations Agent

capitalvacations; Myrtle Beach (SC); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Paid Training

Insurance options (Medical, Dental, & 

401(K) after 90 days

Life insurance & disability

Flexible Spending Account

Paid Time Off & Holidays

Discounted vacation stays

Job summary

Capital Vacations in Myrtle Beach, SC seeks an in-office Associate to assist owners with Club & Legacy ownership questions and to convert calls into reservations. You must type at least 30 WPM, multitask effectively, and maintain high QA scores.

Position requires a variable schedule with Saturdays after training and is conducted in-office. We offer paid training, comprehensive benefits, and a national presence to support your growth.

Qualifications

• High School diploma, some college preferred.
• High proficiency with Microsoft Office applications; High proficiency in MS Excel required.
• Hotel/timeshare experience a plus.
• Strategic mindset to problem solving and craft win/win solutions.
• Knowledge Timeshare Ware is a plus.
• Previous experience using Salesforce.com is a plus.

Responsibilities

• Assisting owners with questions about their Club & Legacy ownership.
• Must be able to work a variable shift and flexible hours and days.
• Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require.
• Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations.
• Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations.
• Strong selling skills, able to book events, tours and sell an array of products and services.
• Processes maintenance fee and loan payments.
• Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more).
• Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls.
• Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals.
• Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player.
• Agents must type at least 30 words per minute
• Daily adherence is expected at 85% minimum
• Agents must be able to multitask throughout their shift seamlessly
• Flexible in work schedule with Saturday shift as rotated
• Must maintain an 85% Quality Assurance score per month
• Must convert 15% of calls to reservations at a minimum
• Confident and comfortable working in a Pay for a Performance role
• All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

Skills

Typing 30 WPM

Communication

Multitasking

Team player

Bilingual a plus

Education

High School diploma

Some college preferred

Tools

Microsoft Excel

Salesforce

Job description

Capital Vacations in Myrtle Beach, SC seeks an in-office Associate to assist owners with Club & Legacy ownership questions and to convert calls into reservations. You must type at least 30 WPM, multitask effectively, and maintain high QA scores.

Position requires a variable schedule with Saturdays after training and is conducted in-office. We offer paid training, comprehensive benefits, and a national presence to support your growth.